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cant remove : trojan-downloader.win32.agent.bq

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hi , im new here ...i have this trojan for few days now and i dont know what else to do , so far i scan with this programs:
spy bot s&d
avg anti-spyware
and my HT log looks clean (all green V's after analyze)
i keep on getting the Windows Security Alert with only the "Enable Protection" button (the Keep Blocking and Unblock are gray)
hope for the best ...
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