[kaskade]

My desktop has been hijacked and I need to know how to retrieve it can someone please help?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:12:08 PM, on 8/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\WINDOWS\CTHELPER.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\TrojanHunter 5.0\THGuard.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
C:\Program Files\Norton Ghost\Agent\GhostTray.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\mm_tray.exe
C:\Program Files\Lexmark 3400 Series\lxcymon.exe
C:\Program Files\Logitech\ImageStudio\LogiTray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Lexmark 3400 Series\ezprint.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Creative\Sound Blaster

X-Fi\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\lxcycoms.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Google\Google Desktop

Search\GoogleDesktopDisplay.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
C:\WINDOWS\system32\mdm.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
c:\program files\common files\installshield\updateservice\isuspm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =

http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft....k/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) -

{22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program

Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: McAfee AntiPhishing Filter -

{41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program

files\mcafee\spamkiller\mcapfbho.dll (file missing)
O2 - BHO: DriveLetterAccess -

{5CA3D70E-1895-11CF-8E15-001234567890} -

C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class -

{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: GoogleAFE -

{CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program

Files\GoogleAFE\GoogleAE.dll
O3 - Toolbar: McAfee VirusScan -

{BA52B914-B692-46c4-B683-905236F6F655} -

c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program

Files\Creative\Shared Files\Module Loader\DLLML.exe" -1

AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module

Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program

Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [LXCYCATS] rundll32

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll,_Ru

nDLLEntry@16
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common

Files\Logitech\QCDriver3\LVCOMS.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common

Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media

Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [DLA]

C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program

Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter

5.0\THGuard.exe"
O4 - HKLM\..\Run: [VSOCheckTask]

"C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster

X-Fi\Volume Panel\VolPanel.exe" /r
O4 - HKLM\..\Run: [VirusScan Online] C:\Program

Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [RealTray] C:\Program

Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [OASClnt] C:\Program

Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NortonDemo] C:\dell\utilities\dsr\demo\Demo.exe /c
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton

Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [MSKDetectorExe]

C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [MSKAGENTEXE]

C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MPFExe]

C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MMTray]

C:\PROGRA~1\MUSICM~1\MUSICM~3\mm_tray.exe
O4 - HKLM\..\Run: [MimBoot]

C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [MCUpdateExe]

c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [McRegWiz]

C:\progra~1\mcafee.com\agent\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [MCAgentExe]

c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [lxcymon.exe] "C:\Program Files\Lexmark 3400

Series\lxcymon.exe"
O4 - HKLM\..\Run: [lphc50vj0evet]

C:\WINDOWS\system32\lphc50vj0evet.exe
O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program

Files\Logitech\ImageStudio\LogiTray.exe
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program

Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer]

KHALMNPR.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage

Manager\iaanotif.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program

Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program

Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program

Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax

Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 3400

Series\ezprint.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program

Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound

Blaster X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program

Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe"

/nosplash /minimized
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program

Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN

Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program

Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell

Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [BitTorrent] "C:\Documents and

Settings\Chris\Desktop\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [AnyDVD] C:\Program

Files\SlySoft\AnyDVD\AnyDVD.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Policies\Explorer\Run:

[{78EFFC93-0C78-1033-0530-060520050001}] "C:\Program

Files\Common

Files\{78EFFC93-0C78-1033-0530-060520050001}\Update.exe"

te-110-12-0000213
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program

Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) -

{39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program

files\mcafee\spamkiller\mcapfbho.dll (file missing)
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter -

{39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program

files\mcafee\spamkiller\mcapfbho.dll (file missing)
O9 - Extra button: Skype -

{77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program

Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) -

{85d1f590-48f4-11d9-9669-0800200c9a66} -

C:\WINDOWS\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 -

{85d1f590-48f4-11d9-9669-0800200c9a66} -

C:\WINDOWS\bdoscandel.exe (file missing)
O9 - Extra button: Research -

{92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: AIM -

{AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program

Files\AIM\aim.exe
O9 - Extra button: (no name) -

{B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program

Files\Common Files\Microsoft Shared\Encarta Search

Bar\ENCSBAR.DLL
O9 - Extra button: (no name) -

{CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C}

(WUWebControl Class) -

http://update.micros...n/x86/client/wu

web_site.cab?1164333583172
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}

(Shockwave Flash Object) -

http://fpdownload2.m...ash/swflash.cab
O18 - Protocol: skype4com -

{FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -

C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs:

C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program

Files\Citrix\GoToAssist\480\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program

Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative

Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Media Center Monitor Service (ehMonitor) - Unknown

owner - C:\Program Files\Media Center Diagnostic

Kit\Tests\Bin\ehMonitor.exe (file missing)
O23 - Service: Intel® Quick Resume Technology Drivers (ELService) -

Intel Corporation - C:\Program Files\Intel\IntelDH\Intel® Quick Resume

Technology\ELService.exe
O23 - Service: GEARSecurity - GEAR Software -

C:\WINDOWS\System32\GEARSec.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc.

- C:\Program Files\Citrix\GoToAssist\480\g2aservice.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel

Corporation - C:\Program Files\Intel\Intel Matrix Storage

Manager\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: lxcy_device - - C:\WINDOWS\system32\lxcycoms.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown

owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. -

c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc -

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) -

McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown

owner - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe (file

missing)
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. -

C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation -

C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program

Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA

Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) -

Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown

owner - C:\Program Files\Spyware Doctor\pctsAuxs.exe (file missing)
O23 - Service: PC Tools Security Service (sdCoreService) - Unknown

owner - C:\Program Files\Spyware Doctor\pctsSvc.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Ventrilo - Unknown owner - C:\Program

Files\VentSrv\ventrilo_svc.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation -

C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 16247 bytes

[Advertisements]

Hi and welcome to the forums here at G2G!

Before we start, could you do me a big favor and turn off word wrap in Notepad so the logs are easier to read. Click Format and un-check Word Wrap, thanks.

First, use Use ATF Cleaner to remove temp files,
cookies, cache, ect...
Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and Paste the entire report in your next reply along with a Hijackthis log.

[IndiGenus]

Hi and welcome to the forums here at G2G!

Before we start, could you do me a big favor and turn off word wrap in Notepad so the logs are easier to read. Click Format and un-check Word Wrap, thanks.

First, use Use ATF Cleaner to remove temp files,
cookies, cache, ect...
Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and Paste the entire report in your next reply along with a Hijackthis log.

[IndiGenus]

Hi,

Do you still need help here? Please let me know.

Thanks,
Dave

[IndiGenus]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.