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NEED HELP: Trojan-downloader.win32.agent.bq and others [RESOLVED]


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#1
scottandsam

scottandsam

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  • 5 posts
Good morning,

I have been infected with the following malware:

trojan-downloader.win32.agent.bq
trojan-spy.win32.greenscreen
trojan-spy.win32.keylogger.aa
trojan-clicker.win32.tiny.h

I have followed all of the instructions in the 'read me first' posting.

I am now posting my HiJackThis log below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 01:52, on 2008-08-27
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\AccessManager\Client\AMBroker.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\MioNet\MioNetManager.exe
C:\Program Files\Neat Business Cards\exec\NeatReceiptsDBController.exe
C:\Program Files\MioNet\jvm\bin\MioNet.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\PROGRA~1\RETROS~1\RETROS~1.0\retrorun.exe
C:\Program Files\AccessManager\PMAC\sp_SWIns.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AccessManager\Client\sygman.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\ThinkVantage\SystemUpdate\UCLauncherService.exe
C:\Program Files\Funk Software\Proxy Host\ph32svc.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\TpShocks.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\ThinkPad\UltraNav Wizard\UNavTray.EXE
C:\PROGRA~1\THINKV~2\PrdCtr\LPMGR.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Network Associates\Common Framework\UdaterUI.exe
C:\Program Files\Funk Software\Proxy Host\phtray.exe
C:\Program Files\AccessManager\Client\AccessMgr.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Network Associates\Common Framework\McTray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\RETROS~1\RETROS~1.0\RetroExpress.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ormfqzcv.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\PROGRA~1\RETROS~1\RETROS~1.0\retrospect.exe
C:\Documents and Settings\LiebermanS\Desktop\HiJackThis.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [suScheduler] C:\Program Files\ThinkVantage\SystemUpdate\UCLauncher.exe /SCHEDULER
O4 - HKLM\..\Run: [LPManager] C:\PROGRA~1\THINKV~2\PrdCtr\LPMGR.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "c:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [ACTray] C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
O4 - HKLM\..\Run: [ACWLIcon] C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
O4 - HKLM\..\Run: [PWRMGRTR] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [BLOG] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ProxyHostTrayIcon] "C:\Program Files\Funk Software\Proxy Host\phtray.exe"
O4 - HKLM\..\Run: [AccessManager] C:\Program Files\AccessManager\Client\AccessMgr.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [HPHUPD06] C:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\RETROS~1\RETROS~1.0\RetroExpress.exe /h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [dben] C:\WINDOWS\system32\ormfqzcv.exe
O4 - HKCU\..\Run: [AppGenAdm] C:\WINDOWS\system32\lqzwbsvc.exe
O4 - Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O4 - Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java142\jre\bin\NPJPI142.dll
O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java142\jre\bin\NPJPI142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.h...nosticsxp2k.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2....re/HPDEXAXO.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.to...31.5/ttinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.m...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C20B429E-C5E8-4E8E-AEE8-899D15C9EF52}: NameServer = 10.5.1.7,10.5.1.8
O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
O21 - SSODL: setmsg - {3110D702-A342-0211-8D06-0996F25539A4} - C:\Program Files\rrafwt\setmsg.dll
O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Unknown owner - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
O23 - Service: Access Manager Configuration Service (AMBroker) - MCI, Inc. - C:\Program Files\AccessManager\Client\AMBroker.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Visual Insight DA Plugin (DAPlugin) - MCI, Inc. - C:\Program Files\AccessManager\Client\DAPlugin.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\WorldCom IP VPN Remote Access\Extranet_serv.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\hpbpro.exe
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\hpboid.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited - C:\WINDOWS\system32\IPSSVC.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: MioNet Service (MioNet) - Unknown owner - C:\Program Files\MioNet\MioNetManager.exe
O23 - Service: NeatReceipts Database Controller - Digital Business Processes - C:\Program Files\Neat Business Cards\exec\NeatReceiptsDBController.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Proxy Host Service (ProxyHostService) - Funk Software, Inc. - C:\Program Files\Funk Software\Proxy Host\ph32svc.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Retrospect Express HD Helper (RetroExp Helper) - EMC Corporation - C:\PROGRA~1\RETROS~1\RETROS~1.0\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - EMC Corporation - C:\PROGRA~1\RETROS~1\RETROS~1.0\retrorun.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SP Software Installer - Smartpipes, Inc. - C:\Program Files\AccessManager\PMAC\sp_SWIns.exe
O23 - Service: Visual Insight Dial Analysis (sp_spi_da) - Smartpipes, Inc. - C:\Program Files\AccessManager\SMOC\spi_da.exe
O23 - Service: SSA Integration Manager (Sygman) - MCI, Inc. - C:\Program Files\AccessManager\Client\sygman.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: ThinkVantage System Update (UCLauncherService) - Unknown owner - C:\Program Files\ThinkVantage\SystemUpdate\UCLauncherService.exe

--
End of file - 14990 bytes


I am also posting the uninstall log as suggested in the read me first post:

Access Manager
Adobe Flash Player ActiveX
Adobe Reader 7.0.9
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
ATI HYDRAVISION
Bonjour
ERUNT 1.1j
Help Center
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB896344)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB928388)
Hotfix for Windows XP (KB929120)
Hotfix for Windows XP (KB952287)
HP Driver Diagnostics
HP Extended Capabilities 4.7
HP Image Zone 4.7
HP PSC & OfficeJet 4.7
HP PSC & OfficeJet 4.7
HP Software Update
IBM 32-bit Runtime Environment for Java 2, v1.4.2
Intel® PRO Network Connections Drivers
Intel® PROSet/Wireless Software
InterVideo WinDVD
Malwarebytes' Anti-Malware
McAfee AntiSpyware Enterprise Module
McAfee VirusScan Enterprise
mCore
mDriver
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft .NET Framework 3.0
Microsoft .NET Framework 3.0
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (NR2007)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
mMHouse
mPfMgr
mProSafe
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 6.0 Parser (KB933579)
mWlsSafe
mXML
Neat Business Cards Scanner Drivers
Neat Business Cards v2.1.0
Neat OCR15
NeatReceipts Database Controller
Photosmart 320,370,7400,8100,8400 Series
Productivity Center Supplement for ThinkPad
Proxy Host
QuickTime
RecordNow Audio
RecordNow Copy
RecordNow Data
Remove Multimedia Center
Retrospect Express HD 2.0
SAP Front End
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Sonic DLA
Sonic Express Labeler
Sonic Update Manager
SoundMAX
Spectrum CQI
ThinkPad Configuration
ThinkPad EasyEject Utility
ThinkPad FullScreen Magnifier
ThinkPad Keyboard Customizer Utility
ThinkPad Modem
ThinkPad PC Card Power Policy
ThinkPad Power Management Driver
ThinkPad Power Manager
ThinkPad Presentation Director
ThinkPad UltraNav Driver
ThinkPad UltraNav Wizard
ThinkVantage Access Connections
ThinkVantage Active Protection System
ThinkVantage Away Manager
ThinkVantage Productivity Center
ThinkVantage System Update
ThinkVantage Technologies Welcome Message
TrackPoint Accessibility Features
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920342)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB925720)
Update for Windows XP (KB925876)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Wallpapers
Windows Communication Foundation
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Media Player 11
Windows Presentation Foundation
Windows Workflow Foundation
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
WorldCom IP VPN Remote Access 4.60 (3DES)
XP Themes

Any help and guidance that can be provided is greatly appreciated.

Best regards,

ScottandSam
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#2
Essexboy

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Hi there lets see what I can do

Download OTScanit to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.
  • Close ALL OTHER PROGRAMS.
  • Open the OTScanit folder and double-click on OTScanit.exe to start the program.
  • Check the box that says Scan All User Accounts
  • Check the Radio buttons for Files/Folders Created Within 90 Days and Files/Folders Modified Within 90 Days
  • Under Additional Scans check the following:
    • Reg - BotCheck
    • Reg - Desktop Components
    • Reg - Disabled MS Config Items
    • File - Additional Folder Scans
    • File - Purity Scan
  • Now click the Run Scan button on the toolbar.
  • Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Please attach the log in your next post.

To attach a file, do the following:
  • Click Add Reply
  • Under the reply panel is the Attachments Panel
  • Browse for the attachment file you want to upload, then click the green Upload button
  • Once it has uploaded, click the Manage Current Attachments drop down box
  • Click on Posted Image to insert the attachment into your post

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#3
scottandsam

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Attached File  OTScanIt.Txt   248.57KB   186 downloads

Thank you for your response.
I have followed your instructions and attached the log.

Please advise next steps.

Thx again!

ScottandSam
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#4
Essexboy

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Found a few more :) During this fix you may loose your desktop for a while

Start OTScanit. Copy/Paste the information in the quotebox below into the pane where it says "Paste fix here" and then click the Run Fix button.

[Kill Explorer]
[Unregister Dlls]
[Processes - Non-Microsoft Only]
YY -> ormfqzcv.exe -> %SystemRoot%\system32\ormfqzcv.exe
[Registry - Non-Microsoft Only]
< Run [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
YY -> AppGenAdm -> %SystemRoot%\system32\lqzwbsvc.exe [C:\WINDOWS\system32\lqzwbsvc.exe]
YY -> dben -> %SystemRoot%\system32\ormfqzcv.exe [C:\WINDOWS\system32\ormfqzcv.exe]
< Run [HKEY_USERS\S-1-5-21-666718136-679304315-623648099-6453\] > -> HKEY_USERS\S-1-5-21-666718136-679304315-623648099-6453\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
YY -> AppGenAdm -> %SystemRoot%\system32\lqzwbsvc.exe [C:\WINDOWS\system32\lqzwbsvc.exe]
YY -> dben -> %SystemRoot%\system32\ormfqzcv.exe [C:\WINDOWS\system32\ormfqzcv.exe]
< SSODL [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad
YY -> {3110D702-A342-0211-8D06-0996F25539A4} [HKEY_LOCAL_MACHINE] -> %ProgramFiles%\rrafwt\setmsg.dll [setmsg]
[Files/Folders - Created Within 30 days]
NY -> lqzwbsvc.exe -> %SystemRoot%\System32\lqzwbsvc.exe
NY -> ormfqzcv.exe -> %SystemRoot%\System32\ormfqzcv.exe
NY -> ka.ini -> %SystemRoot%\ka.ini
[Files Created - Additional Folder Scans - Non-Microsoft Only]
NY -> wrapsrel -> %AllUsersProfile%\Application Data\wrapsrel
NY -> rrafwt -> %ProgramFiles%\rrafwt
[Files/Folders - Modified Within 90 days]
NY -> lqzwbsvc.exe -> %SystemRoot%\System32\lqzwbsvc.exe
NY -> ormfqzcv.exe -> %SystemRoot%\System32\ormfqzcv.exe
NY -> ka.ini -> %SystemRoot%\ka.ini
[Empty Temp Folders]
[Start Explorer]

The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here along with a new Hijackthis log.

I will review the information when it comes back in.

Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.

THEN

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Logs required : OTScaniit report, MBAM log and a new Hijackthis.. Plus what problems are you experiencing now ?
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#5
scottandsam

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Again, thx for the reply.

I have followed your instructions and attached the three logs as requested: OTScan log, Malwarebytes log and new HiJackThis log.

Malwarebytes did not find anything.
I have not seen any popups as of yet this a.m., but i am sure i just jinxed myself.
Overall my system performance is horrible.

I look forward to your reply.

Attached File  hijackthis___27AUG08.txt   13.27KB   96 downloads
Attached File  mbam_log_08_27_2008__08_24_13_.txt   832bytes   135 downloads
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#6
Essexboy

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Lets try and cure that as you appear to have nothing else :)

Please download ATF Cleaner by Atribune.
This program is for XP, Vista and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

THEN

Download and run Auslogics disc defragmenter

On completion let me know how it runs and I may be able to trim your startups
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#7
scottandsam

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Attached File  mbam_log_08_27_2008__08_24_13_.txt   832bytes   135 downloadsHere is the OTScanIt log as requested.

thx again!

ScottandSam


Explorer killed successfully
[Processes - Non-Microsoft Only]
Process ormfqzcv.exe killed successfully.
C:\WINDOWS\system32\ormfqzcv.exe moved successfully.
[Registry - Non-Microsoft Only]
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\AppGenAdm deleted successfully.
C:\WINDOWS\system32\lqzwbsvc.exe moved successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\dben deleted successfully.
File C:\WINDOWS\system32\ormfqzcv.exe not found.
Registry value HKEY_USERS\S-1-5-21-666718136-679304315-623648099-6453\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\AppGenAdm not found.
File C:\WINDOWS\system32\lqzwbsvc.exe not found.
Registry value HKEY_USERS\S-1-5-21-666718136-679304315-623648099-6453\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\dben not found.
File C:\WINDOWS\system32\ormfqzcv.exe not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\setmsg deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3110D702-A342-0211-8D06-0996F25539A4}\ deleted successfully.
C:\Program Files\rrafwt\setmsg.dll unregistered successfully.
C:\Program Files\rrafwt\setmsg.dll moved successfully.
[Files/Folders - Created Within 30 days]
File C:\WINDOWS\System32\lqzwbsvc.exe not found!
File C:\WINDOWS\System32\ormfqzcv.exe not found!
C:\WINDOWS\ka.ini moved successfully.
[Files Created - Additional Folder Scans - Non-Microsoft Only]
C:\Documents and Settings\All Users\Application Data\wrapsrel folder moved successfully.
C:\Program Files\rrafwt folder moved successfully.
[Files/Folders - Modified Within 90 days]
File C:\WINDOWS\System32\lqzwbsvc.exe not found!
File C:\WINDOWS\System32\ormfqzcv.exe not found!
File C:\WINDOWS\ka.ini not found!
[Empty Temp Folders]
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\Q1T24LLC\cnncomvideo[1].xml scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\Q1T24LLC\iframe[2].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\P2UDF1Q3\NEED-HELP-Trojan-downloader-win32-agent-bq-others-t209696[2].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\AVI65UW0\cnncom[1].xml scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\History\History.IE5\index.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Cookies\index.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\hpodvd09.log scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Perflib_Perfdata_100c.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\Perflib_Perfdata_11d4.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LiebermanS\Local Settings\Temp\~DF7186.tmp scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
Windows Temp folder emptied.
RecycleBin -> emptied.
Explorer started successfully
< End of fix log >
OTScanIt by OldTimer - Version 1.0.17.0 fix logfile created on 08272008_075507

Files moved on Reboot...
C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\Q1T24LLC\cnncomvideo[1].xml moved successfully.
C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\Q1T24LLC\iframe[2].htm moved successfully.
C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\P2UDF1Q3\NEED-HELP-Trojan-downloader-win32-agent-bq-others-t209696[2].htm moved successfully.
C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\AVI65UW0\cnncom[1].xml moved successfully.
C:\Documents and Settings\LiebermanS\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat moved successfully.
C:\Documents and Settings\LiebermanS\Local Settings\Temp\History\History.IE5\index.dat moved successfully.
C:\Documents and Settings\LiebermanS\Local Settings\Temp\Cookies\index.dat moved successfully.
C:\Documents and Settings\LiebermanS\Local Settings\Temp\hpodvd09.log moved successfully.
File C:\Documents and Settings\LiebermanS\Local Settings\Temp\Perflib_Perfdata_100c.dat not found!
File C:\Documents and Settings\LiebermanS\Local Settings\Temp\Perflib_Perfdata_11d4.dat not found!
C:\Documents and Settings\LiebermanS\Local Settings\Temp\~DF7186.tmp moved successfully.
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
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#8
scottandsam

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I have completed your last instructions on the ATF cleaner and the disk defrag.

I have not experienced any popups as of yet this morning.
my system performance seems to still be slow.

Anything else you have up your sleeve to improve the performance would be awesome.

Thank you,

ScottandSam
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#9
Essexboy

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You can safely stop these programmes from starting with your computer. If you find you need them later they can be restored from Hijackthis backup. This does not affect the programme in any way, they will still run when needed

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [suScheduler] C:\Program Files\ThinkVantage\SystemUpdate\UCLauncher.exe /SCHEDULER
O4 - HKLM\..\Run: [LPManager] C:\PROGRA~1\THINKV~2\PrdCtr\LPMGR.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "c:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ACTray] C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
O4 - HKLM\..\Run: [ACWLIcon] C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
O4 - HKLM\..\Run: [BLOG] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [HPHUPD06] C:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\RETROS~1\RETROS~1.0\RetroExpress.exe /h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O4 - Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.

To restore the backups:

  • Open HiJackThis
  • Click on "View the list of Backups"
  • Place a check mark next to everything in that window
  • Click Restore
  • Click Yes
  • Reboot your computer

Now the best part of the day ----- Your log now appears clean :)

A good workman allways cleans up after himself so...Download and run this small programme and hit the cleanup button. It will remove all the programmes we have used plus itself

XP
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE
You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done

VISTA
To manually create a new Restore Point
  • Go to Control Panel and select System and Maintenance
  • Select System
  • On the left select Advance System Settings and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • Go back to the System and Maintenance page
  • Select Performance Information and Tools
  • On the left select Open Disk Cleanup
  • Select Files from all users and accept the warning if you get one
  • In the drop down box select your main drive i.e. C
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
You are now done

Now that you are clean, to help protect your computer in the future I recommend that you get the following free program: It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe :)
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#10
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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