[tsukihoshi]

I am at a total loss of what happened or what to do. I recently received help from this forum to remove malware on my laptop and the process was a success. My laptop ran just fine for a few days. But yesterday, all of a sudden the OS won't even load for me. I can't even describe the problem in words properly so I will post pictures of my screen I took with my digicam.

I have a Dell laptop that came with it's own Windows Vista. The CD that came with it says "Windows Vista Home Premium 32BIT".

I was using my laptop yesterday night, but I left it for a few minutes to do something else. When I came back, the screen showed the system recovery screen:


Clicking the second option, "System restore", gives me this error:


The third one, "Windows Complete PC Restore" gives me:


I can access Commad Prompt but I don't know what to write in it.

When I click the first option "Startup Repair", it appears to go through the process, but when it restarts, it takes me to a black screen with a "Windows failed to start" message. There are 2 options: "Launch Startup Repair" and "Start Windows normally":

The first one brings me back to the system recovery screen again. Before taking me to the system recovery screen though, another prompt comes out:

There is no operating system to choose from, and I don't know what it means by Load Drivers, so I click next and I'm back at the system recovery screen. This repeats everytimg I click startup repair.

If I choose to start windows normally, I get a really quick flash of a blue screen with an error message before it reboots and the cycle continues. I managed to catch a bit of the message with my camera but it is a bit blurry due to the speed of the message:

Basically the error message is "UNMOUNTABLE_BOOT_VOLUME".

Please help me. My last resort is to reformat the laptop but I want to save the data that's in there, if I possibly can. But I can't even get Windows to boot. Is there any way at all to retrieve my files before I reformat?

Thanks in advance,
Karen

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I am at a total loss of what happened or what to do. I recently received help from this forum to remove malware on my laptop and the process was a success. My laptop ran just fine for a few days. But yesterday, all of a sudden the OS won't even load for me. I can't even describe the problem in words properly so I will post pictures of my screen I took with my digicam.

I have a Dell laptop that came with it's own Windows Vista. The CD that came with it says "Windows Vista Home Premium 32BIT".

I was using my laptop yesterday night, but I left it for a few minutes to do something else. When I came back, the screen showed the system recovery screen:


Clicking the second option, "System restore", gives me this error:


The third one, "Windows Complete PC Restore" gives me:


I can access Commad Prompt but I don't know what to write in it.

When I click the first option "Startup Repair", it appears to go through the process, but when it restarts, it takes me to a black screen with a "Windows failed to start" message. There are 2 options: "Launch Startup Repair" and "Start Windows normally":

The first one brings me back to the system recovery screen again. Before taking me to the system recovery screen though, another prompt comes out:

There is no operating system to choose from, and I don't know what it means by Load Drivers, so I click next and I'm back at the system recovery screen. This repeats everytimg I click startup repair.

If I choose to start windows normally, I get a really quick flash of a blue screen with an error message before it reboots and the cycle continues. I managed to catch a bit of the message with my camera but it is a bit blurry due to the speed of the message:

Basically the error message is "UNMOUNTABLE_BOOT_VOLUME".

Please help me. My last resort is to reformat the laptop but I want to save the data that's in there, if I possibly can. But I can't even get Windows to boot. Is there any way at all to retrieve my files before I reformat?

Thanks in advance,
Karen

Try running scandisk from the command prompt. Maybe this will detect some errors and fix them.

[PedroDaGR8]

I am at a total loss of what happened or what to do. I recently received help from this forum to remove malware on my laptop and the process was a success. My laptop ran just fine for a few days. But yesterday, all of a sudden the OS won't even load for me. I can't even describe the problem in words properly so I will post pictures of my screen I took with my digicam.

I have a Dell laptop that came with it's own Windows Vista. The CD that came with it says "Windows Vista Home Premium 32BIT".

I was using my laptop yesterday night, but I left it for a few minutes to do something else. When I came back, the screen showed the system recovery screen:


Clicking the second option, "System restore", gives me this error:


The third one, "Windows Complete PC Restore" gives me:


I can access Commad Prompt but I don't know what to write in it.

When I click the first option "Startup Repair", it appears to go through the process, but when it restarts, it takes me to a black screen with a "Windows failed to start" message. There are 2 options: "Launch Startup Repair" and "Start Windows normally":

The first one brings me back to the system recovery screen again. Before taking me to the system recovery screen though, another prompt comes out:

There is no operating system to choose from, and I don't know what it means by Load Drivers, so I click next and I'm back at the system recovery screen. This repeats everytimg I click startup repair.

If I choose to start windows normally, I get a really quick flash of a blue screen with an error message before it reboots and the cycle continues. I managed to catch a bit of the message with my camera but it is a bit blurry due to the speed of the message:

Basically the error message is "UNMOUNTABLE_BOOT_VOLUME".

Please help me. My last resort is to reformat the laptop but I want to save the data that's in there, if I possibly can. But I can't even get Windows to boot. Is there any way at all to retrieve my files before I reformat?

Thanks in advance,
Karen

Try running scandisk from the command prompt. Maybe this will detect some errors and fix them.