Inspiron 6000 Monitor Problem
Posted 02 September 2008 - 09:47 AM
Posted 02 September 2008 - 10:16 AM
Try turning on the laptop while holding down the <Fn> key, this will start some diagnostics. Near the end, you'll see some color bars on the screen, and it will ask you if you saw them. Press N for no, and you'll see some full-screen colors.
Tell me if you can get to the very end of this test (the full-screen colors) or if the screen stops working at some point.
Posted 02 September 2008 - 10:19 AM
Posted 02 September 2008 - 10:56 AM
Sounds like the screen does need to be replaced. Contact Dell Technical Support via Chat or phone (800-624-9896) for a screen replacement, and tell them that the screen was blank during PSAs but worked fine on an external monitor, and nothing showed on the screen during the LCD BIST.
Edited by The Admiral, 02 September 2008 - 11:05 AM.
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