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Crashed Computer


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#1
juicie

juicie

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I am running Windows XP on a Gateway 420GR desktop. Recently, the computer crashed (not the first time), and I used the restore disk to try and fix the problem. During this process, I received an error message saying "cannot format user partition". Now, when I power up the desktop, I only get as far as the gateway logo before seeing a black screen with a blinking cursor at the top left. This has happened before, and the problem usually "resolves" itself. However, time is of the essence because I need this computer for school, and the laptop I'm using to send this message is similarly unreliable. Please help. Any info would be greatly appreciated.
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#2
Philip Kingsley

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I havent used an Gateway System! so would like to know whether the windows Logon screen comes?..

can u go to safe mode?
Can u try the restore disk while booting?
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#3
juicie

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I've actually tried using two seperate restore disks multiple times. One of them gets no response from my computer. The other one gives the impression that it's working, but then I get the message about it being unable to format the user partition. In answer to your other questions, I never get to the windows logon screen, and I can't get to the safe mode screen no matter what I do.
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