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cd/dvd drive stopped working


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#16
moat

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yesterday morning okay did that
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#17
moat

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yesterday morning.....ok did that
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#18
wannabe1

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Run a system restore to the day before yesterday.

Access the System Restore feature by clicking the Start orb, then "All Programs", then "Accessories", then "System Tools", then "System Restore". In the System Restore window, tick the bottom radio button to "Choose a different restore point" and click Next. Select a restore point that represents a date before the problem began and click Next...the restore feature should run...follow the prompts to restore the system state.

Once the system has restored, try the drive.
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#19
moat

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most recent restore point shown is last night a 11pm when the drive was already not working
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#20
wannabe1

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Is that the only restore point shown?
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#21
moat

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yeah there is only a list with one restore point on it
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#22
wannabe1

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Do you have your Vista installation DVD?
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#23
moat

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yeah but the drive does not work
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#24
wannabe1

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It may work in an earlier environment.

What kind of disk do you have? Is it an OEM version (Dell, HP, Acer, etc...) or a Retail version?
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#25
moat

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OEM del still sealed i have the dell, vista, roxio creator
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#26
wannabe1

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Let's see if the machine will boot to it. If it will, run the Startup Repair.

Put the disk in the drive and close the tray. Restart the machine. It may boot directly to the cd or it may prompt you to "Press any key to boot from CD"...if you see that, press the spacebar once.

It will appear to start an installation, but you should end up at a selection screen with several choices...choose the Startup Repair. Once that completes and you are back in Windows, try the drive in the Windows environment.
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#27
moat

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still no luck it said no device available
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#28
wannabe1

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Pretty much looks like the drive is shot. Probably the laser as the controller board appears to be working properly.

Have you got an external drive you can try with your machine?
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#29
moat

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no but if you mean a flash drive I used one when i discovered the problem and it worked fine... maybe I can clean the laser or I wonder if I was to open up the computer and unplug and plug the drive I wonder if it will work. either way thank you for your time
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#30
wannabe1

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Unless the machine is still under warranty, I would. It really sounds like a burned out laser, though.
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