cd/dvd drive stopped working
Posted 04 September 2008 - 02:12 PM
Access the System Restore feature by clicking the Start orb, then "All Programs", then "Accessories", then "System Tools", then "System Restore". In the System Restore window, tick the bottom radio button to "Choose a different restore point" and click Next. Select a restore point that represents a date before the problem began and click Next...the restore feature should run...follow the prompts to restore the system state.
Once the system has restored, try the drive.
Posted 04 September 2008 - 02:18 PM
Posted 04 September 2008 - 02:34 PM
What kind of disk do you have? Is it an OEM version (Dell, HP, Acer, etc...) or a Retail version?
Posted 04 September 2008 - 02:44 PM
Put the disk in the drive and close the tray. Restart the machine. It may boot directly to the cd or it may prompt you to "Press any key to boot from CD"...if you see that, press the spacebar once.
It will appear to start an installation, but you should end up at a selection screen with several choices...choose the Startup Repair. Once that completes and you are back in Windows, try the drive in the Windows environment.
Posted 04 September 2008 - 03:02 PM
Have you got an external drive you can try with your machine?
Posted 04 September 2008 - 03:11 PM
Posted 04 September 2008 - 03:30 PM
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