Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Spooler Subsystem App has stopped working message


  • Please log in to reply

#1
sv490665

sv490665

    Member

  • Member
  • PipPip
  • 12 posts
Hi, i just bought a new HP printer, installed the driver software correctly and everything went fine but now when i go to print something all i get is a message that says "spooler subsystem app has stopped working and was closed" and i can't print anything. How do i fix this?
  • 0

Advertisements


#2
SRX660

SRX660

    motto - Just get-er-done

  • Technician
  • 4,345 posts
If this is a vista OS:

1. Go to Programs and Features in Control panel > click Turn Windows features on or off
2. click + sign of Print services
3. Select LPD and LPR. You should remove Internet Printing Client. > restart your PC to ensure there is no error of spooler service.
4. Add your printer driver again.

Take a look at this Microsoft fix also.

http://support.micro...kb;en-us;324757

OR

Use Bruce Sanderson's article to completely blitz the current drivers.

http://members.shaw....nterDrivers.htm

Printer Spooler stalling can usually be diagnosed to corrupt drivers. Do
you have SP2 installed? If so, failure of the Print Spooler is logged with
the cause.

Heres another answer.

http://answers.yahoo...05101931AAnhQyR

SRX660
  • 0

#3
sv490665

sv490665

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
k i tried steps 1-4, and am still having the same issue. I'm a little hesitant to start messing with registry keys, so i'll save it as a last resort. I also looked at the yahoo link which still did not help. Also, what is SP2 that you reffered to? I don't know what that is so i don't know if i have it installed on my computer or not.
  • 0

#4
SRX660

SRX660

    motto - Just get-er-done

  • Technician
  • 4,345 posts
The SP2 link was thrown in there just in case you were running XP on the computer. Usually a uninstall and reinstall of the software for the printer fixes these problems, after resetting the LPT.

SRX660
  • 0

#5
sv490665

sv490665

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
oh ok, sorry i should have mentioned before, i'm running vista. I have uninstalled and reinstalled the driver software several times and i'm getting the same error messages. I also chatted with an HP tech support person but they couldn't solve the problem. what is the LPT and how do I reset it?
  • 0

#6
SRX660

SRX660

    motto - Just get-er-done

  • Technician
  • 4,345 posts
From the Vista forum on this error.

the registry key for the printer pointing to the drivers got corrupted:

Start -> Run - Regedit -> HKEY_LOCAL_MACHINE -> SYSTEM -> ControlSet001 ->
Control -> Print -> Environments -> Windows NT x86 -> Version -3 -> Remove
All Printers From Here (Delete HP First See If that resolves the problem)

That should fix all issues to the SubSystem App crashing, after you delete
the registry entry, start the printer spooler and reinstall the printer
drivers, most likely Vista will have these drivers built in.
___________

corrected the problem by deleting the printer entries in the registry as per this thread. However, Vista will not now automatically recognize the HP LJ1022 usb printer. Can't seem to get it to autoinstall.
____________
answer

Go into the Properties of your printer and see which port it is
assigned to. Is it assigned to a USB port or a LPT port?



The most common reason for the spooler to go down is when a bad driver gets
installed. Because of the way printer connections work, you could have
gotten a new driver & not really noticed it.

Temporarily deleting all of your printers & removing their drivers from the
system should allow the spooler to become stable again. Assuming that stops
the spooler crashing problems, add them back one at a time until the problem
comes back. The printer that causes it to come back is either in need of an
updated Vista driver, or simply won't work with Vista until such time as the
hardware vendor produces an updated driver.

It can be difficult to remove drivers when the spooler won't stay up very
long. If you have problems with that, see the support microsoft article in my previous post.

SRX660
  • 0

#7
a_marie1985

a_marie1985

    New Member

  • Member
  • Pip
  • 1 posts
Hey there, I work as a receptionist and my works printer does not want to print it just keeps telling me "spooler subsystem app has stopped working" Now the problem is, i dont have the program to reinstall it, and the computer is Windows XP, so if you can please tell me another way to fix it without having to uninstall it that would be great.
Thanks
Ashley :)
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP