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Internet-problem after auto-updates stalling.


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#1
Ludlum

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Hello,

I am trying to help a friend with his computer.

The OS is winXP running on a Dell laptop. A few days ago an automatic update from Dell stalled, freezing the system and the computer was turned off by pushing the power button (!) Since then
it has been impossible to access the internet. Internet access is through a local LAN connection.

The ipconfig command gives no result at all (meaning the command seem not to be executed and the prompt just "hangs"). When pinging,
4 packets are send and received.

Internet access works fine when running Knoppix from a Live-CD.

What should I be looking for in order to solve this problem ?
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#2
The Admiral

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Look for a driver, since it works in Knoppix.

Open Device Manager (Start > right-click My Computer > Properties > Hardware tab > Device Manager) and check for any devices with a yellow ! or ? or red X next to it.

Download the driver from support.dell.com.

Run a chkdsk to check for system corruption.

Edited by The Admiral, 17 September 2008 - 09:13 AM.

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#3
Ludlum

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Thanks for the precise assistance Admiral.
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#4
The Admiral

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You're welcome. You sounded technically competent, so I didn't bother dumbing anything down.

Let us know how it works out!
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#5
Ludlum

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Hi again.

Problem solved and internet access back.

The problem seemed to be that a NIC driver had been "corrupted". Followed your guidelines wich worked like a charm. Thanks again.
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