I am trying to help a friend with his computer.
The OS is winXP running on a Dell laptop. A few days ago an automatic update from Dell stalled, freezing the system and the computer was turned off by pushing the power button (!) Since then
it has been impossible to access the internet. Internet access is through a local LAN connection.
The ipconfig command gives no result at all (meaning the command seem not to be executed and the prompt just "hangs"). When pinging,
4 packets are send and received.
Internet access works fine when running Knoppix from a Live-CD.
What should I be looking for in order to solve this problem ?