I would normally recommend that the customer get a laptop cooler stand with a built in fan, however there are none out there that i could find that had a fan in the upper left corner and that is where i really need it. I dont think it would be enough to keep the laptop cool and i dont want her to buy one and then have it not work right.
I have narrowed it down to a few problems and wanted to see if anyone had any suggestions:
- It may be the motherboard not telling the fan to spin up. If thats the case i think it would be cost prohibitive to have the customer get a new motherboard.
- The fan may be bad
-The temperature sensors are not working properly (probably a motherboard, again replacement is probably cost prohibitive)
Has anyone had this same problem or have any software tools that can help us narrow down the problem? I have used speed fan software to get temperature readings. Are there any other tools out there that could help me figure out the problem?