Run as Administrator was not a choice, HOWEVER the files came up as .JEF and .PES
When I did an online search the JEF files could be opened with Janome Customizer which is my sewing machine/embroidery machine. I installed the Customizer software and now I am able to download these designs to my memory card. Phew!
Now I am having the same problem with the .PES files which are for my Brother embroidery machine. I downloaded my PED Basic softward and can access them this way but Windows still will not open them. I am temporarily okay but this is very tedious. I have been working on this for 3 weeks since I bought my laptop.
Thank you so much for your help.
Your suggestions were most helpful in getting me to think this through. Any suggestions about opening the .PES files? This is not vital as I CAN get them onto my Brother memory card.