I'm here on behalf of my sister who is having trouble accessing her internet. Here's what I know so far and have been able to discover since she lives in another apartment and I haven't spent much time on her computer.
She bought a refurbished computer with Windows Vista back in Feb. They had no kind of internet connection at the time so really didn't think about testing that part out. They loaded a few games on it and that's it. Everything seemed to be working fine. Last week she was able to get internet connection and it's just not working. The cable tech spent over 2 hours trying to figure it out, but couldn't. He was able to plug in his laptop and get internet connection instantly. They tried calling HP, Microsoft, and the cable company and spent over 7 hours total on the phone trying to work it out. Nothing seemed to work.
They took it back to the store they had bought it from and received a loaner computer while it was in the shop. The loaner hooked up instantly without a problem. They now have the old computer back, but can not once again get internet. The techs told her that they were able to connect at the shop if they disabled Norton and that's all she had to do. But she can't get it to recognize any kind of network no matter what she does.
They also told her it wasn't a hardware problem, but a software one. They restored everything back to it's original settings and reinstalled Vista, but still nothing.
I'm not familiar with that OS so have tried everything I can think of to help. I've tried researching and haven't found anything to help either.
Any help or even pointers to a site with information would be wonderful. Thank you once again!