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Problems with Microsoft Update - installation fails


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#1
charles.actuary

charles.actuary

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I am re-installing all the software on my computer after a hard disk failure. Computer is a Dell Dimension 5150 running Windows XP SP3. Also running McAfee SecurityCenter.

Windows XP has reinstalled, and all updates from Windows Update loaded correctly. I then installed McAfee Internet SecurityCenter v9.0. Then MS Office 2007. At this point I installed Microsoft Update, and tried to download updates. All updates have downloaded, but none will install. I have tried the whole batch, and a few individually - no success.

From a forum elsewhere I have discovered that there is a WindowsUpdate text document on C:\WINDOWS. I have pasted below the extract which appears to relate to one of my attempts. I guess that the important bit is:

FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server

I tried looking on Component Services and the DCOM settings are Connect and Identify, which another forum suggests are the right settings (NB I have no idea what DCOM settings are, but I haven't changed anything so no damage!)

Any ideas?

Charles



2008-09-21 11:31:28:937 1112 318 Agent ** START ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2008-09-21 11:31:28:937 3000 e68 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = MicrosoftUpdate]
2008-09-21 11:31:28:937 1112 318 Agent *********
2008-09-21 11:31:28:937 1112 318 Agent * Updates to install = 1
2008-09-21 11:31:28:953 1112 318 Agent * Title = Security Update for Internet Explorer 7 for Windows XP (KB938127)
2008-09-21 11:31:28:953 1112 318 Agent * UpdateId = {A2A1D3B3-C228-45AD-9175-566E7DD41DD1}.100
2008-09-21 11:31:28:953 1112 318 Agent * Bundles 1 updates:
2008-09-21 11:31:28:953 1112 318 Agent * {5DB41B67-E1CE-460B-A5E9-32EF222D3EEA}.100
2008-09-21 11:31:46:906 1112 318 Handler Attempting to create remote handler process as CHARLES-STUDY\Charles Young in session 0
2008-09-21 11:31:47:203 3256 d5c Misc =========== Logging initialized (build: 7.0.6000.381, tz: +0100) ===========
2008-09-21 11:31:47:203 3256 d5c Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2008-09-21 11:31:47:203 3256 d5c AUClnt FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
2008-09-21 11:31:47:203 1112 318 Handler FATAL: 0x80004002: ERROR: Remote update handler container process created (PID: 3256), but exited before signaling event
2008-09-21 11:31:47:218 1112 318 Agent * WARNING: Exit code = 0x80004002
2008-09-21 11:31:47:218 1112 318 Agent *********
2008-09-21 11:31:47:218 1112 318 Agent ** END ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2008-09-21 11:31:47:218 1112 318 Agent *************
2008-09-21 11:31:47:218 1112 318 Agent WARNING: WU client failed installing updates with error 0x80004002
2008-09-21 11:31:47:218 3000 e2c COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = MicrosoftUpdate]
2008-09-21 11:31:47:218 3000 e2c COMAPI - Install call failed
2008-09-21 11:31:47:218 3000 e2c COMAPI - Reboot required = No
2008-09-21 11:31:47:218 3000 e2c COMAPI - WARNING: Exit code = 0x80240FFF; Call error code = 0x80004002
2008-09-21 11:31:47:218 3000 e2c COMAPI ---------
2008-09-21 11:31:47:218 3000 e2c COMAPI -- END -- COMAPI: Install [ClientId = MicrosoftUpdate]
2008-09-21 11:31:47:218 3000 e2c COMAPI -------------
2008-09-21 11:31:47:984 3000 e68 COMAPI WARNING: Operation failed due to earlier error, hr=80004002
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#2
Broni

Broni

    Kraków my love :)

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Click Start, click Run, type cmd, and then click OK.

Type the following commands. Press ENTER after each command. Wait for succeeded after each entry before proceding to the next entry.

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

Attempt to run Windows Update
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#3
charles.actuary

charles.actuary

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Hi Broni

Thanks for this.

In the meantime, I searched a little harder in the Microsoft support pages, and came across this article. In my case, Method 1 seems to have done the job.

http://support.microsoft.com/kb/943144

Thanks anyway

Charles
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#4
Broni

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    Kraków my love :)

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Very well, then :)
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