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Unable to go on the internet.


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#1
wastedfate2

wastedfate2

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I'm unable to go on the internet with ANY one of my programs that require the internet. (ex: Firefox) Could somebody help me? The cord is connected but there's no response. Any help?
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#2
happyrock

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Lets try and see whether you have equipment related problems. In this step, we will allow the equipment to self-diagnose and resolve the problems.

If you suddenly lose connectivity over your High Speed Internet line, have a slow connection or are unable to browse the Internet despite indications that you are connected, it is possible that your modem is not communicating properly with the Internet network.

Save all your current work, close all open applications, then shut down your computer ...unplug router and modem

Power up the modem first and after it gets initialized and all the lites are steady..
power up the router...after all the lites are on...
power up the computer

The above steps should take care of your problem

no joy then try this..

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands click on Start.... Run..... type in...CMD ....press enter....to open a command prompt box

Reset WINSOCK entries to installation defaults...type in ... netsh winsock reset catalog .... press ...enter

Reset TCP/IP stack to installation defaults...type in...... netsh int ip reset reset.log ... press ...enter
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#3
wastedfate2

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Well..the process, explorer.exe also doesn't show up at start-up. Sorry I didn't mention that earlier.
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#4
happyrock

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did you do anything I asked you to do...
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