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Laptop Keyboard Failure - Will not work at all. Plz help


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#1
PC Problems

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Hi all,

I am attempting to fix a Toshiba Satellite Notebook 2430

It has complete Keyboard Failure - Will not work at all.

- I have attempted getting drivers for keyboard of the net to reinstall with no success. Also the notebook did not come with any matching documentation or software.

- I have scanned the machine for viruses using kaspersky 2009 with no major issues showing.

- Keys do not work prior to being in windows either ( for setup or boot menu)



Would it be likely to be a hardware failure (keyboard, motherboard) or corrupt or missing driver/software for loading device on boot ?


Any help would be good on this. Thanks in advance
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#2
shard92

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most likely a hard ware failure.... though maybe as simple as not plugged in good.
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#3
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Thanks for the input shard.. :)

Something i forgot to post in original post-

In Control panel/Keyboard it is telling me there is a logitech ps/2 keyboard connected? that doesnt sound right to me. Shouldnt it be set to default Onboard Toshiba Satallite keyboard or something similar? i am thinking this could be the issue as the computer thinks there is an external keyboard attached. Laptops arent exactly my area..

Does anyone know how i would set it back to default? there is only a listing for the ps/2 logitech keyboard under control panel/keyboard..?
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#4
shard92

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does the keyboard work when in bios? if so then it may be another issue ( including the issue you mentioned ). you could try to load default though not all laptops have that feature.... also look to see if the laptop has a ps/2 port... if it does look to see if there are broken pins stuck inside.... If not you could try plugging in an external and see if it works....
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#5
Team Toshiba

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Have you yet tried to use an external keyboard to help solve the issue? Most installations of Operating Systems recognize keyboards without drivers no problem - I would probably guess hardware failure also.
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#6
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I tried using a ps\2 keyboard but the plug on the laptop is slightly different.. On another forum i was told that the keyboard showing up as logitech ps/2 keyboard is normal? can anyone confirm this?

No i cant get into the bios cause i cant press any keys during boot to get into the bios..

I have pretty much put it down to a failed keyboard, going to try and get a usb board to test if that works..

Thanks for the help/input again :)
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#7
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ok so i got a new keyboard and still No bloody good....
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#8
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After 2 restarts the keyboard now works.. :)
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