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Tried to fix virus now cannot connect to internet


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#16
happyrock

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no problem Olrik...the more eyes on this the better
go to windows updates and get all you need...NOTE how many you need...tell me the number

if that doesn't do it...then I'm pretty sure its a hardware problem at this point

but do this

Hold the Windows key and press R ... then type CMD press enter
( COMMAND for W98/WME) to open a command prompt:

Type the following commands:

PING 206.190.60.37...press enter

PING yahoo.com...press enter


NBTSTAT -n
...press enter


IPCONFIG /ALL...press enter


Right click in the command window and choose Select All... then hit Enter...

copy and Paste the results for me

If you are on a machine with no network connection, use a floppy, USB disk, or
a CD-RW disk to transfer a text file with the information to allow pasting it
here.
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#17
Artellos

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I did find some interesting results in that registry peek I did.
Let me just work this out and verify that it -can- be an issue.

Working on hex translation right now :)

Regards,
Olrik
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#18
Artellos

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The steps that I am about to suggest involve modifying the registry. Modifying the registry can be dangerous so we will make a backup of the registry first.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot preform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry
  • Go Here and download ERUNT
    (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts
    (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
  • Start ERUNT
    (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
  • Choose a location for the backup
    (the default location is C:\WINDOWS\ERDNT which is acceptable).
  • Make sure that at least the first two check boxes are ticked
  • Press OK
  • Press YES to create the folder.
Registry Modifications

Now we need to fix your problems by making a .reg file. Copy the code below into a Notepad file. Name the file as fix.reg, change the "Save as Type" to "All files" and save it on the desktop.

I made a mistake

Then double click on the fix.reg file, when it prompts to merge click "Yes".
When it's done, reboot your computer to finish the registry edit.


Tell me if that fixes anything.

Regards,
Olrik

EDIT: Edited my reg script out. I was explained a few things.

Edited by Artellos, 02 October 2008 - 08:13 AM.

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#19
2rs

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Happyrock,

cant do a windows update without a web connection ... or can I???

here is your text file first

__________________________________________________________________

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mary Lucey>ping 206.190.60.37
Unable to contact IP driver, error code 2,

C:\Documents and Settings\Mary Lucey>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Mary Lucey>NBTSTAT -n
Failed to access NetBT driver -- NetBT may not be loaded

C:\Documents and Settings\Mary Lucey>IPCONFIG /ALL

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query host name.

C:\Documents and Settings\Mary Lucey>

Edited by 2rs, 02 October 2008 - 07:27 AM.

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#20
2rs

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Olrik,

just doing the ERUNT now and after your step 7 to create the backup file I got a popup warning saying the following


Error saving file
C:\WINDOWS\ERDNT\02-10-2008\software !

Continue with the next file?

[ RegSaveKeyEx: 1016 - An I/O operation initiated by
the registry failed unrecoverably. The registry could
not read in, or write out, or flush, one of the files
that contain the system's image of the registry ]

Should I continue with the next file???
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#21
happyrock

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try my instructions again ...this time with a (RJ45) Ethernet cable connected directly to the router...
and if that doesn't work...try directly connected to the cable/dsl modem

Edited by happyrock, 02 October 2008 - 09:59 AM.

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#22
Artellos

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Regarding the ERUNT error:
Is the account you're using an administrator account?

I had a discussion with someone on IRC and we came to a few conclusions.
Lets see if I can verify those.

Please open a command window.
Then type: ping 127.0.0.1
What does this return?

Lets see if you have any errors in the event viewer.
  • Go to Start -> Run.
  • In the Box, type in "eventvwr".
  • When the window pops up. Go to the system log and application log.
  • Look for red circles with "X"s in them around the time of error.
  • Once you've opened the error press the button to the right with the 2 papers on it. (under the 'down' arrow)
  • Please attach the information you just copied onto your next reply.

Regards,
Olrik
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#23
2rs

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Happyrock,

I have been directly connected (RJ45) to a home broadband DSL modem for all instructions so far
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#24
2rs

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Olrick,

ping 127.0.0.1 returned "Unable to contact IP driver, error code 2.
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#25
Artellos

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Could you also follow the instructions for the event viewer please :)
Thanks!

Regards,
Olrik
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#26
2rs

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event errors attached. These are the latest ones which occurred today. There were plenty more in the event error log if you want me to attach some more

Attached Files


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#27
Artellos

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Could you upload the last 5-10 errors from each category?
Thanks!

Regards,
Olrik
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#28
2rs

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9 more application errors attached ... system errors on the way

Attached Files


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#29
2rs

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... and the system errors

Attached Files


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#30
Artellos

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Yea, there's some pretty serious errors there.
Not sure what caused them though I think a Windows Repair is the best course of action right now.

Take a look at the following thread on how to perform a windows repair.
http://www.geekstogo...ws-XP-t138.html

Regards,
Olrik
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