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Tried to fix virus now cannot connect to internet


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#31
2rs

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When I was asked to take a look at the problem I asked the person what was the last thing they were doing before they started to experience problems. They said that they were transferring photos from the laptop onto a USB key. I think the USB key may have had a virus and started all this.

I will try what you have suggested and get back to you with how it goes

Thanks for the help so far

2rs
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#32
happyrock

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although a repair may help...1 of those errors is norton...
another is a tcp/ip driver can't be found...in fact now that I had more time to see more there are several network drivers that can't be found
use the device manager to uninstall the network adapters...wireless too...reboot
no joy
you can try getting your chipset drivers and any network drivers from your computer manufactures website

Edited by happyrock, 02 October 2008 - 02:54 PM.

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#33
2rs

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happyrock, will I try those uninstalls before the windows repair? I have not done the windows repair yet because I have not got my hands on an XP Home edition.

Any more insight into the cause of those errors would be great.
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#34
happyrock

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happyrock, will I try those uninstalls before the windows repair?
yep
I have not done the windows repair yet because I have not got my hands on an XP Home edition.
you may not even need to do the repair
Any more insight into the cause of those errors would be great.
there are muliple network errors...most having to do with no drivers

did you remove norton at some point and not use their removal tool


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#35
Artellos

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you may not even need to do the repair

I apologize, I might have jumped to that conclusion too fast.

Regards,
Olrik
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#36
happyrock

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you may not even need to do the repair

I apologize, I might have jumped to that conclusion too fast.

Regards,
Olrik

you may have apologized to soon too...we may yet have to to one... :) ...just not yet
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#37
2rs

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sorry guys, just a it aprehensive about doing this uninstall of the network adapters and want to make sure I do it correct.

Am I correct in assuming that after doing an uninstall that the reboot will reinstall the adapters?

Some extra info which you might consider is as follows; In the device manager, under Network Adapters, it appears that I have 7 different adapters as follows

1. 1394 Net Adapter
2. Intel® PRO/100 VE Network Connection
3. Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
4. LAN-Express AS IEEE 802.11g miniPCI Adapter
5. LAN-Express AS IEEE 802.11g miniPCI Adapter - Packet Scheduler Miniport
6. WAN Miniport (IP) - Packet Scheduler Miniport
7. WAN Miniport (PPTP)

Of the above adapters, numbers 3, 5, 6 and 7 have a yellow circle with and exclamation mark(!) alongside. Is this relevant?

Thanks for keeping going with this
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#38
Artellos

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  • Go to Start -> Run.
  • In the Box, type "devmgmt.msc".
  • Look for the following: Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
  • Right click that device and select "Un-install"
Do the same with the other ones. (You can leave the 1394 alone as that is Firewire)
That should remove them.
On reboot they shouldn't be automatically re-installed.

Do you still have your drivers CD that came with your computer?
That CD should have the chipset drivers on it. You'll need the chipset drivers to re-install them.
Should you have lost the CD you can download the chipset drivers from the manufacturers website.

Thanks for keeping going with this

You're welcome. And I think I speak for happyrck as well when I say we enjoy what we do :)

Regards,
Olrik
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#39
happyrock

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Of the above adapters, numbers 3, 5, 6 and 7 have a yellow circle with and exclamation mark(!) alongside. Is this relevant?

yep...these are the missing drivers thats keeping you from connecting to the internet
you may get by just uninstalling them and letting windows reinstall them upon rebooting
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#40
AitrusSkyy

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In case you need here are the Intel Connection Drivers...

http://downloadmirro...KXP_v13_1_2.exe

Here are the LAN-Express AS IEEE 802.11g miniPCI Adapter drivers...

http://www.everex.co.../vista/wlan.exe
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#41
2rs

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Ok, I have downloaded the files recommended by Aitrusskyy (thank you) because I have not been able to get my hands on the original Driver CD. THese are the chipset drivers, right? So with those files downloaded am I good to go with the following procedure

Go to Start -> Run.
In the Box, type "devmgmt.msc".
Look for the following: Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
Right click that device and select "Un-install"

I do this for all adapters except the 1394 one.

After doing this for the 6 adapters I simply reboot the laptop.

Is all this correct?

Again, excuse my apprehension, I am very grateful.
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#42
Artellos

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Yes this is correct.
Don't install those drivers you downloaded yet.
See if a simple reboot fixes the issues before installing anything on it :)
(I thought one of the two links was also not from the manufacturer and had "Vista" in the link which makes me think...)

Regards,
Olrik
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#43
2rs

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Could not uninstall the following

6. WAN Miniport (IP) - Packet Scheduler Miniport
7. WAN Miniport (PPTP)

The device manager said;

'Failed to uninstall the device. The device may be required to boot up the computer'

Should I proceed to reboot without uninstalling those adapters
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#44
Artellos

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Yep..

Lets see this'll fix anything.

Regards,
Olrik
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#45
2rs

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No joy Olrik, the adapters reappeared in the device manager after the reboot. However, they were still as described above with the yellow exclamation mark beside numbers 3, 5, 6, and 7. No internet access either.
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