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System hangs during 1) drag and drop of taskbar, 2) starting up task m

Started by JoannB , Oct 01 2008 09:41 PM

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#1
JoannB
Posted 01 October 2008 - 09:41 PM

JoannB

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Hi helpful people!

I'm having the most interesting (actually, ANNOYING is the right word) issues. I have a HP Pavilion Laptop. It has a NVidia graphics Card, is an Intel Centrino 32 bit processor, running vista. The issue is when I am on the computer, there are the weirdest lag times happening. On start up, it takes a while for everything to get moving -- generally 2-3 minutes. #2, if I accidentally, or purposefully, move the task bar (usually located at the bottom of the screen), or resize it, it takes the computer anywhere from 2-3 minutes to even respond. Everything just freezes up. #3 - when I hit ctrl-alt-delete to access task manager, it again takes the computer 2-3 minutes to respond before opening up task manager. Very annoying. Little things like this happen all the time. There are a few other things -- but those are the biggest ones. I spoke to the Norton people w/ their online tech support, and they insist it's a Windows problem, not theirs. Our Desktop, also a Vista machine by HP does not have this issue. Hmm.... what else. Oh, yes. I installed an updated driver for the Video card this evening, and it did not solve the problem.

So, wise ones. Any ideas for a frustrated computer user?

Thanks!

Joann
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#2
Artellos
Posted 02 October 2008 - 03:12 AM

Artellos

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See if it is your memory.
Click this for a guide to using Memtest



Click this to download Memtest

Run it overnight if possible

Regards,
Olrik
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#3
JoannB
Posted 02 October 2008 - 08:05 AM

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We checked the memory the other day -- granted, not with MemTest, but it check out fine. Wouldn't a memory issue be causing more random freezes? My computer "hangs" at exact locations -- the taskbar, task manager, and I've got a Wacom tablet - when I click on the thing to open up it's notepad, it hangs. Those three things. It seems very specific about when and where it freezes up. I may run the memtest utility tonight (will it find things that internal memory test wouldn't find?), but in the meantime -- any other ideas?

Thanks!
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#4
Artellos
Posted 02 October 2008 - 08:15 AM

Artellos

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Lets see if you have any errors in the event viewer.
  • Go to Start -> Run.
  • In the Box, type in "eventvwr".
  • When the window pops up. Go to the system log and application log.
  • Look for red circles with "X"s in them around the time of error.
  • Once you've opened the error press the button to the right with the 2 papers on it. (under the 'down' arrow)
  • Please attach the information you just copied onto your next reply.

Regards,
Olrik
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#5
JoannB
Posted 02 October 2008 - 09:30 AM

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OK. Here's the info. Thanks!

From the Application Log:

Log Name: Application
Source: Application Error
Date: 10/1/2008 10:28:46 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
Faulting application ACDSee10.exe, version 10.0.243.0, time stamp 0x47cc6a72, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000, process id 0xc64, application start time 0x01c92446a2701f13.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-02T04:28:46.000Z" />
<EventRecordID>35216</EventRecordID>
<Channel>Application</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data>ACDSee10.exe</Data>
<Data>10.0.243.0</Data>
<Data>47cc6a72</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>c64</Data>
<Data>01c92446a2701f13</Data>
</EventData>
</Event>


(There are a few Google Errors - do you want those? It seems like it's looking for an add on that I don't have)

Another error:

Log Name: Application
Source: Microsoft-Windows-Search
Date: 9/29/2008 9:30:23 PM
Event ID: 3013
Task Category: Gatherer
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\PEN TABLET\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" />
<EventID Qualifiers="49152">3013</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-30T03:30:23.000Z" />
<EventRecordID>34729</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data Name="ExtraInfo">



Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
</Data>
<Data Name="Entry">C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\PEN TABLET\DESKTOP.INI</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 9/27/2008 8:12:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
Faulting application ACDSee10.exe, version 10.0.243.0, time stamp 0x47cc6a72, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000, process id 0x138, application start time 0x01c91fe24c02936e.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-27T14:12:07.000Z" />
<EventRecordID>34404</EventRecordID>
<Channel>Application</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data>ACDSee10.exe</Data>
<Data>10.0.243.0</Data>
<Data>47cc6a72</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>138</Data>
<Data>01c91fe24c02936e</Data>
</EventData>
</Event>

Log Name: Application
Source: MsiInstaller
Date: 9/5/2008 8:57:14 PM
Event ID: 1024
Task Category: None
Level: Error
Keywords: Classic
User: FILMORE\Joann
Computer: Filmore
Description:
Product: ACDSee 10 Photo Manager - Update '{82535759-2F54-49BC-AAF9-824F3BD9124A}' could not be installed. Error code 1642. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1024</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-06T02:57:14.000Z" />
<EventRecordID>31849</EventRecordID>
<Channel>Application</Channel>
<Computer>Filmore</Computer>
<Security UserID="S-1-5-21-915580127-3594684417-1463420759-1000" />
</System>
<EventData>
<Data>ACDSee 10 Photo Manager</Data>
<Data>{82535759-2F54-49BC-AAF9-824F3BD9124A}</Data>
<Data>1642</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>7B46384239384542362D464330362D343542462D383744342D3937383445303430383631317D2
07B38323533353735392D324635342D343942432D414146392D3832344633424439313234417D2031
363432</Binary>
</EventData>
</Event>


I had a whole bunch of these errors around September 4th -- I fixed the program that was causing them, by reinstalling it, and the errors stopped.

Log Name: Application
Source: ThreadLib
Date: 9/4/2008 9:38:54 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
The description for Event ID 0 from source ThreadLib cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ThreadLib::Thread Exception::CAsyncQueryManager DBThreadFunc

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="ThreadLib" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-04T15:38:54.000Z" />
<EventRecordID>31577</EventRecordID>
<Channel>Application</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data>ThreadLib::Thread Exception::CAsyncQueryManager DBThreadFunc</Data>
</EventData>
</Event>


Log Name: Application
Source: VSS
Date: 7/20/2008 9:27:12 PM
Event ID: 8194
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {53ed52ed-4481-4926-8a16-79481310c807}
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8194</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-21T03:27:12.000Z" />
<EventRecordID>26740</EventRecordID>
<Channel>Application</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data>0x80070005</Data>
<Data>

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {53ed52ed-4481-4926-8a16-79481310c807}</Data>
<Binary>2D20436F64653A20575254575254494330303030313038382D2043616C6C3A205752545752544
94330303030313035362D205049443A202030303030313335322D205449443A202030303030343832
342D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E6578652
02D6B204E6574776F726B53657276696365202020202020202D20557365723A204E5420415554484F
524954595C4E4554574F524B2053455256494345202020202D205369643A2020532D312D352D3230</Binary>
</EventData>
</Event>



**SYSTEM VIEWER LOG**

Log Name: System
Source: Service Control Manager
Date: 10/2/2008 7:36:04 AM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-02T13:36:04.000Z" />
<EventRecordID>133719</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Parallel port driver</Data>
<Data Name="param2">%%1058</Data>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-HttpEvent
Date: 10/2/2008 7:35:06 AM
Event ID: 15016
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-HttpEvent" Guid="{7b6bc78c-898b-4170-bbf8-1a469ea43fc5}" EventSourceName="HTTP" />
<EventID Qualifiers="49152">15016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-02T13:35:06.034Z" />
<EventRecordID>133669</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="60" />
<Channel>System</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data Name="DeviceObject">\Device\Http\ReqQueue</Data>
<Data Name="SecurityPackage">Kerberos</Data>
<Binary>000004000200300000000000A83A00C0000000000000000000000000000000000000000000000
0000E030980</Binary>
</EventData>
</Event>


Log Name: System
Source: Service Control Manager
Date: 10/1/2008 9:16:52 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-02T03:16:52.000Z" />
<EventRecordID>133565</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Parallel port driver</Data>
<Data Name="param2">%%1058</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-HttpEvent
Date: 10/1/2008 9:15:28 PM
Event ID: 15016
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-HttpEvent" Guid="{7b6bc78c-898b-4170-bbf8-1a469ea43fc5}" EventSourceName="HTTP" />
<EventID Qualifiers="49152">15016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-02T03:15:28.067Z" />
<EventRecordID>133517</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="64" />
<Channel>System</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data Name="DeviceObject">\Device\Http\ReqQueue</Data>
<Data Name="SecurityPackage">Kerberos</Data>
<Binary>000004000200300000000000A83A00C0000000000000000000000000000000000000000000000
0000E030980</Binary>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 10/1/2008 12:16:40 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Filmore
Description:
The previous system shutdown at 12:10:23 AM on 10/1/2008 was unexpected.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-01T06:16:40.000Z" />
<EventRecordID>133268</EventRecordID>
<Channel>System</Channel>
<Computer>Filmore</Computer>
<Security />
</System>
<EventData>
<Data>12:10:23 AM</Data>
<Data>10/1/2008</Data>
<Data>
</Data>
<Data>
</Data>
<Data>6973</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D8070A000300010000000A001700BF02D8070A000300010006000A001700BF02080700003C000
000010000000807000000000000B40000000100000000000000</Binary>
</EventData>
</Event>
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#6
Artellos
Posted 05 October 2008 - 07:38 AM

Artellos

    Tech Secretary

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I'm sorry for the time between my replies.
I've had a few e-mail notices disappear on me.

I haven't troubleshooted windows Vista a lot and I can't recognize anything that would cause these errors.
I will ask another techy to take a look at it :)

Regards,
Olrik
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#7
Jacee
Posted 05 October 2008 - 09:43 AM

Jacee

    Malware Expert

  • Expert
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  • MVP

Description:
Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.
Event Xml:

This event showing in the log you posted, may be explained here:
http://web.mit.edu/Kerberos/

Do you have a USB device plugged in? If you do, unplug it and see if you still get the 'hanging' problems.
ACDSee10.exe could be a virus or it could belong to a legitimate application belonging to ACD Systems.
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