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Getting errors whenever using Windows Explorer


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#1
YellowRubberDuck

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Hi!

My problem is whenever I'm closing any Windows Explorer (My Computer, My Documents, Recycle Bin, etc), a dialog box will spring up and says, "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

I clicked on the error report and this is what I get:
AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: unknown
ModVer: 0.0.0.0 Offset: 100016d3


And I copied the 96dc_appcompat.txt:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="282624" CHECKSUM="0x92E2A72F" BIN_FILE_VERSION="5.1.2600.3316" BIN_PRODUCT_VERSION="5.1.2600.3316" PRODUCT_VERSION="5.1.2600.3316" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3316 (xpsp_sp2_gdr.080219-1316)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4AB95" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3316" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3316" LINK_DATE="02/20/2008 06:51:05" UPTO_LINK_DATE="02/20/2008 06:51:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="550912" CHECKSUM="0x96DD1D1E" BIN_FILE_VERSION="5.1.2600.3266" BIN_PRODUCT_VERSION="5.1.2600.3266" PRODUCT_VERSION="5.1.2600.3266" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3266" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86DD3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3266" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3266" LINK_DATE="12/04/2007 18:38:12" UPTO_LINK_DATE="12/04/2007 18:38:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8454656" CHECKSUM="0x13694C50" BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_gdr.071025-1248)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8166C2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:36:50" UPTO_LINK_DATE="10/26/2007 03:36:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3099" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="826368" CHECKSUM="0x482BAA1E" BIN_FILE_VERSION="7.0.6000.16705" BIN_PRODUCT_VERSION="7.0.6000.16705" PRODUCT_VERSION="7.00.6000.16705" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="7.00.6000.16705 (vista_gdr.080618-1506)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD2EFC" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16705" UPTO_BIN_PRODUCT_VERSION="7.0.6000.16705" LINK_DATE="06/23/2008 16:57:40" UPTO_LINK_DATE="06/23/2008 16:57:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows™ Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>


After I clicked on "Don't Send", all my desktop shortcuts and the taskbar disappeared for a few seconds before appearing again.

Beforehand, the Data Execution Prevention dialog box kept on coming up whenever I close any Windows Explorer, but it stopped after I did ScanDisk on my C: drive.

I've scanned my system using Norton AV and Spybot, but both scan results showed no virus/malware.

So, I'm wondering what could be the problem. I've no idea what I've done that made the system gone mad.

Please help! Thanks a million! :)

~Ducky~
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#2
happyrock

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you need to run sfc /scannow...
if you don't have a xp cd you will have to borrow one from a friend or coworker...
it has to be the same flavor of xp you have installed...IE: if you have xp pro...the one you borrow has to be xp pro

How to use Scannow sfc...

The main reason for using this utility is when you suspect there may be a problem with a Windows XP system file.

Perhaps you get a dialog box appear informing you of a problem with a .dll file, or your program will just not load! It is therefore worth checking to see if there are any corrupt system files using scannow sfc.

To do this click on start...run...then type in...sfc /scannow

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.
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#3
YellowRubberDuck

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Hi happyrock,

Prior to getting your reply, I did something stupid to my computer. I reinstalled Windows XP by replacing the old one with the new one. After rebooting, I realised most things on desktop and my documents are gone! Some of the programs can't even run anymore! The entries in the Add/Remove Programs were also gone!

I tried to restore the system but failed. I really don't know what to do anymore. :)

Sigh, although the problem I posted earlier was solved. :)

~ Ducky ~
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#4
happyrock

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since you reinstalled windows ..
you will have to reinstall all of your programs and then use your backups of your data to replace your data
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#5
YellowRubberDuck

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Hi happyrock,

Yeah, that's what I did. Reinstall all programs again....

Thanks for the help! You rock!

:)
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#6
happyrock

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your welcome...and for the future...do a repair instead of a complete reinstall and you won't have to reinstall all of your programs or data...
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