[rpradeep]

Hello,

I ran a sopho scan and it detects the viruses/malware "Troj/Virtum-Gen and Mal/DownLdr-O" but unable to clean it. Both these point to c:\WINDOWS\system32\rqRHyyYq.dll.

I need some help to remove this as its really messing my laptop. I have ran spybot, but it keeps asking me to reboot and re-scan infinitely.

Please help

Thanks,

Pradeep

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Hello user and welcome to Geeks to Go! My is Dave and I'll be helping you to clean your computer.

The first thing I need you to do is go to this link and follow the instructions there: You must read this before posting a HijackThis log. These are some preliminary steps designed to deal with the most common problems. If you follow the procedures and your problems disappear, then great - let us know of your success. If you're still having trouble when you get to Step 5 - Posting a HijackThis (HJT) log, follow the steps for downloading and creating a log with HJT. Then post the logs from HijackThis and Malwarebytes' Anti-Malware here in a reply to this thread so I can take a look at them and get an idea of what's going on with your computer.

- Dave

[Transience]

Hello user and welcome to Geeks to Go! My is Dave and I'll be helping you to clean your computer.

The first thing I need you to do is go to this link and follow the instructions there: You must read this before posting a HijackThis log. These are some preliminary steps designed to deal with the most common problems. If you follow the procedures and your problems disappear, then great - let us know of your success. If you're still having trouble when you get to Step 5 - Posting a HijackThis (HJT) log, follow the steps for downloading and creating a log with HJT. Then post the logs from HijackThis and Malwarebytes' Anti-Malware here in a reply to this thread so I can take a look at them and get an idea of what's going on with your computer.

- Dave