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#1
inquiringminds

inquiringminds

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I turned on my computer yesterday morning and it was making an odd noise. I knew the noise would be gone by the time I got someone on the phone to hear it so I decided to record the sound, put it on a memory card, put the memory card in my media card reader and received an error saying it malfunctioned. I contacted my support team (please forgive me for not saying the name of the manufacturer of my system) I told the tech that when I went into computer it only showed my c drive and my two cd rom drives. He had me check a few things and then told me I had to update my BIOS. I told him I had just done that but because it was A04 and A06 was out he wanted me to do this. Ok, so I did while he was on the phone. The computer was restarted and before it got to windows desk top this is what I got: BSOD Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK/F to check hard drive corruption, and then restart your computer. STOP: 0x0000007B(0x80399BBO, oxC0000034, 0x00000000, ox00000000)
After we updated the BIOS and the BSOD came up he had me go in and put the BIOS back to factory default settings.
Well, I have no computer and a motherboard is being sent next week. How does a computer go from working fine except for the media card reader not working to a BSOD and motherboard needing to be replaced? I have Trend Micro Security for all of that stuff and it just scanned for everything the night before. I don't keep my internet connection connected constantly and I seldom actually go on the internet. I find it coincidental that this happened after downloading and updating the BIOS. Is there someone out there who would be kind enough to explain this to me? Thank you very very much.
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#2
Neil Jones

Neil Jones

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Blue Screens of Death (BSOD) tend to occur for three specific reasons:

1) File conflict, typically running more than one anti-virus package at the same time.
2) Faulty hardware.
3) Screwed-up Windows.

A Stop 0x7b error is typically caused by a defective hard drive or a faulty or corrupt driver, though it can also be caused by a faulty board.
Updating a BIOS doesn't fix a defective piece of hardware.
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