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no option for hp_administrator


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#1
crazyeagle

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ok this is not really a big deal i guess as my computer is running fine just wondering why i have no option to go to hp administrator at start screen only hp owner ....

i was gonna password lock it ( kids ) but can only log in in hp_owner

had major issues with comp ( got it 2nd hand ) had to order restore disks from HP and 1 of your techs helped fix


was just wondering is all i thank you in advance


oh running
win XP home 2002 sp 2
HP pavili.on a720n


again ty in advance
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#2
crazyeagle

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** BUMP ** any info would be great

ty in advance
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#3
mitz

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Post removed. While we appreciate that you are trying to help someone, we do not allow help in getting around passwords.

From our TOU:

Due to the nature of online help we are not able to verify ownership, and will not be able to help bypass or recover any passwords.


Thank you for your cooperation.

Edited by Kat, 11 October 2008 - 09:27 PM.

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#4
wizzy2k5

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Hello crazyeagle

You can only log into the administrator account in safemode, you cannot do this in normal mode, this is why you cannot see this account. To see this account you must start your computer in safemode.

When the computer starts up keep pressing F8 and you will see a screen with loads of options, select safemode from there and it will continue to load. When you come to login you will see the administrator account.

Regards
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#5
amw_drizz

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Post removed. Please see above red post.
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#6
wizzy2k5

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Hello amw_drizz

This is something I have never heard of my-self, I just tried this my-self and this did not work for me so it must only be for xp professional, this user is on xp home this is why I got the user to go into safemode :)

Regards
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#7
crazyeagle

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ok did f8 selected safemade came up with same screen does in reg start up ......

big box top saying

Log on to windows

Windows xp
home edition

user name ( box here ) HP_Owner ( already in this field ) ( if i change to HP_Administrator wont let me in )
password ( box here


OK(highlited ) Cancel ( NOT highlited ) options(highlited)



if i click options it only gives me option to shut down comp






also the ctrl alt delet thin dont work either







again i ty all in advance
ty
crazy eagle
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#8
wizzy2k5

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user name ( box here ) HP_Owner ( already in this field ) ( if i change to HP_Administrator wont let me in )
password ( box here


You do not type HP_Administrator in that box, just type "Administrator" without the quotation marks and press enter, if you have passworded the main administrator account then put in the password details.
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#9
crazyeagle

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i type in Administrator will not let me proceed get this error

unable to log ou in because a account restriction

there is no password as 1 was never set up

before the restore it always logged on as admin at start up never had this option as to login

i ty in advance
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#10
wizzy2k5

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unable to log ou in because a account restriction


Hello crazyeagle

I have a few questions I would like to ask you.
  • What were you trying to fix with system restore?
  • Have you set up any account restrictions your-self?
For the account restrictions question, if you have not set any up and this has just come out of nowhere it maybe possible that you have some malware installed on your system. I would like you to get a check for malware over at our malware forum, please read my advice below

Please read the following topic here and then post your problem here.
Please post your problem there where our experts will be more than happy to assist you :)

When you get the allclear and all malware has been removed and this problem is still presant please return to this topic.

Regards
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#11
crazyeagle

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What were you trying to fix with system restore?

the whole computer....
i got it 2nd hand and was full of umm stuff
could connect to internet but view no pages lots of errors major stuff wrong

here is the post i did to get comp up and running
http://www.geekstogo...ht-t212883.html


Have you set up any account restrictions your-self?

no all i did was ran the programs the tech told me to then bought a new set of restore disks
then installed them

after install ran all the malware and virus stuff by request of tech all free and clear
just like a brand new store bought comp
except this prob

computer is still free of all malware/virus/junk
just like it came out of a box


again ty in advance
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#12
wizzy2k5

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Hello crazyeagle

Thanks for doing that for me, about this account restriction I would like you to read the following Microsoft article.

Once you have done all that boot up the computer, upon bootup select F8 and enter safemode like we did before. When you come to the logon screen, in the username box enter "Administrator" without the quotation marks and press enter and see if you can enter this account.

Regards

Edited by wizzy2k5, 13 October 2008 - 01:00 PM.

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#13
crazyeagle

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ok followed the directions on the link you gave all went fine .....
went to safe mode ...
changed pw

rebooted
at start screen typed in administrator
in pw feild i put in pw i entered in SM

i get SAME error message


unable to log you in because a account restriction



can only log in as HP_owner
with PW feild left blank

again ty in advance

Edited by crazyeagle, 13 October 2008 - 10:33 PM.

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#14
wizzy2k5

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Hello crazyeagle

Theres not much else I can think of so I will go towards doing a repair installation, this is not a format and you will not lose any data. Please read this post by admin. If at the end of the repair you do get asked to make any account please do not, just tell it to skip that step.

After and only after you have done the repair install please reboot and try my previous post again.

Regards
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