[Immortalarena]

I have been looking at this for a while, and still cannot figure out what is going on.


Attached is a file showing the error that I get when launching the program. I researched on Google and tried the Gear Software drivers tat worked so well for other people with this issue. My Disk Drive is a Blue Ray Disk Drive (Read only) with DVD Burning capabilities, so I'm not sure if this is part of the issue. I haven't tried to burn anything yet, but would like to have that opton. I have tried re-installing Quicktime, and iTunes, and installed both the 64 bit and 32 bit versions.

Any help is appreciated. Thanks,

-Matt

Attached Thumbnails

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if your running the latest versions of Itunes (8.x), then perhaps this might work:

See this article (but there are a number of strings of folks with unsolved problem on Apple discussion forum).

http://docs.info.app...l?artnum=302976

and then this info as well:

iTunes 8 Loses CD & DVD Import & Burning Drivers
September 11, 2008 in CD Burning, DVD Burning, Drivers, Errors, Multimedia, Windows, iTunes
Tags: CD, DVD, Errors, How To, iTunes, Solutions, Windows


It seems that some users installing iTunes 8 on Windows systems are encountering an error message:

“ERROR: The registry settings used by the iTunes drivers for importing and burning cds and dvds are missing… Please re-install iTunes”

iTunes uses GEAR software drivers for importing and burning CD’s & DVD’s. Re-installing (or installing the latest GEAR drivers seems to fix this problem. No reboot required for this install.

You can get the current GEAR drivers here: http://www.gearsoftw...ort/drivers.cfm

If this does not fix your problem download a fresh installer for iTunes here: http://www.apple.com/itunes/download/

Uninstall iTunes, reboot, & then do a fresh install of iTunes.

Most of this info was obtained from this thread

[starjax]

if your running the latest versions of Itunes (8.x), then perhaps this might work:

See this article (but there are a number of strings of folks with unsolved problem on Apple discussion forum).

http://docs.info.app...l?artnum=302976

and then this info as well:

iTunes 8 Loses CD & DVD Import & Burning Drivers
September 11, 2008 in CD Burning, DVD Burning, Drivers, Errors, Multimedia, Windows, iTunes
Tags: CD, DVD, Errors, How To, iTunes, Solutions, Windows


It seems that some users installing iTunes 8 on Windows systems are encountering an error message:

“ERROR: The registry settings used by the iTunes drivers for importing and burning cds and dvds are missing… Please re-install iTunes”

iTunes uses GEAR software drivers for importing and burning CD’s & DVD’s. Re-installing (or installing the latest GEAR drivers seems to fix this problem. No reboot required for this install.

You can get the current GEAR drivers here: http://www.gearsoftw...ort/drivers.cfm

If this does not fix your problem download a fresh installer for iTunes here: http://www.apple.com/itunes/download/

Uninstall iTunes, reboot, & then do a fresh install of iTunes.

Most of this info was obtained from this thread

[Immortalarena]

Quick revision to my previous reply.

Before Posting I had tried the Gear Drivers, and they didn't work. I tried installing and uninstalling in every combination that I could but they didn't work. The best bit of advice in the above comment was the first link that you posted. I tried the solution and was able to get the iTunes program working without questioning me... but the problem is after a reboot, the BD Drive no longer works and cannot start. I change the registry back to normal and the drive works flawlessly.

Any ideas on what else could be done? Thanks for the help so far!

Edited by Immortalarena, 13 October 2008 - 05:04 PM.

[starjax]

what brand or model is your blue ray dvd drive.

[Immortalarena]

Shows up as Optiplex

[Immortalarena]

After trying to re-do the registry thing, I seem to have caused the computer to be wrecked greatly. I Tried System restores and my Backups from the Registry to no avail. In the end I re-formatted the computer, and it seems that this solved the problem, although I would have preferred not to run a clean install. Thanks for all the help!

[The Admiral]

Good to hear you got it working, looks like I was called in a little too late.

[nanci2121]

Good morning,
I just wanted to add my experience to the group.

After uninstalling iTunes multiply times to no avail, I went out and found this and another discussion group.
I followed everyone's advice, still no resolve.
Nothing was working, not the registry changes, the Gear drives, nothing.

Then, I noticed that my system wasn't recognizing my CD/DVD burners.
So, I decided to put my registry back to the original order it was in.
Then, what I did was uninstall , Gear drivers.
I restarted my system, and voila!!!!!!!
My system is not only back the way it was, but I can open and close iTunes without a single problem.

My theory is, that uninstalling the Gear drivers, forced my own system to look for the appropriate drivers it need to do it's job.

I hope this will help some of the rest of you.

Happy weekend!!!!!!!
Nancy

Yahoo ID: nanci2121

[tjunderwood]

Nancy...your fix just made this a WONDERFUL Christmas. Battling the same issue for 6 weeks. Uninstalling Gear Drivers and rebooting did the trick...thank you so much!

[tillville]

I recently had to send my computer in due to a virus and had everything wiped and reinstalled. I had Itunes Ver. 9 installed. I am getting the same message when I open Itunes about registry drivers. Device Manager shows no problems with hardware. Can someone please tell me how I can fix this problem? I have a Dell Inspiron 530 desktop using Windows XP.

I appreciate any assistance anyone can give me.

[cbarnard]

@tillville

I suggest you Start a new topic instead of posting in someone else's thread.

At the top of this page click on NEW TOPIC and then create your post...

This will help everyone better assist you...

Good luck