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#1
JMay

JMay

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Everytime my daughter uses the laptop and inserts her thumbdrive into the same usb port the computer shows the blue screen. What do I need to do to fix this issue other then not using the usb port on the laptop? The laptop is a Toshiba satellite L35. Also, I keep getting the message from microsft about the blue screen problem so how do I shut that off? Finally How do I know if I have fixed the blue screen?
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#2
AitrusSkyy

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Though they may be similar there are several different models of Toshiba Satellite L35 via the toshiba website.
L35-S1054
S2151
S2161
S2171
S2174
S2194
S2206
S2316
S2366

Lets figure out which yours is first so I can look for some drivers which may fix the issue.

Can you please download CPUZ from here http://www.cpuid.com/cpuz.php

Then post a screen shot of the CPU tab and the MAINBOARD tab.
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#3
JMay

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It is the s-1054. Someone advised to shut off the autoplay on all the devices but I'm not sure.
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#4
JMay

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I'll have to do the download later today around 3:30pm but I will send it then.
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#5
AitrusSkyy

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Sounds good. I've never heard of autoplay causing this type of issue but that is worth a shot.

What I will have you do is download your chipset drivers and re-install them which may or may not fix the issue but it's a good place to start. Once you post those screenshots I can look for a more updated version of those chipset drivers (more updated than what's on the toshiba site). Else I'll have you install the original chipset for that laptop.

I'll be around most of the day.
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#6
JMay

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I did write down the code that was displayed on the blue screen and its at home. The main code was BC Code 51.
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#7
happyrock

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try inserting a different usb thumb drive...if it does not cause the problem its probably the flash drive itself..
nojoy...

try system restore...
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#8
JMay

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I will try a different thumbdrive. I did a system restore on Sunday but it crashed again after the use of the thumbdrive. I did a system restore for the second time yesterday and so far it has not crashed again.
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#9
JMay

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I can't get the f5 key to save so that I can copy to this page. I tried to do the right click to select all but that did not work. What are my options?
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#10
JMay

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nteceleron M410
Code name: Yonah
Package: Socket479mPGA
Technology: 65nm
Specs: Intel® Celeron ® M CPU 410 @1.46 Ghz
Family: 6 model:E Stepping: 8
Ex Family: 6 Ext model: E Revision :CO

Clock (Core #0) Cache
Core speed: 1466.7 MHz L1 Data: 32 Kbytes
Multiplier: x11.0 L1 Install: 32 Kbytes
Bus speed: 133.3 MHz Level 2: 1024 KBytes
Rated FSB: 533.4 MHz

Selectron Processor 1 (this is shaded in light gray) Cores: 1 Threads:1

Mainframe:
Mfg: Toshiba
Model: Satellite L35
Chipset: ATI RS400/RC400/RC410 Rev 1
Southbridge: ATI SB400
LPCIO NS PC87591

Brand: Toshiba
Version: V1.30
Date: 09/12/2006
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#11
happyrock

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I can't get the f5 key to save so that I can copy to this page. I tried to do the right click to select all but that did not work. What are my options?

to do what...what are you trying to copy
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#12
JMay

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The cpu information from that program and the mainframe info as well.
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#13
JMay

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This laptop has crashed several times today. Do want the blue information I was able to receive?
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#14
happyrock

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if you don't answer my questions its going to take a long..loooong.....loooooonnng time to get this fixed
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#15
JMay

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I have not be able to locate my flashdrive due to two teenagers in the house...no one knows anything about it missing. I will purchase one today and check it out. Sorry for the delay.
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