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Windows Problems


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#1
tkl7

tkl7

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I am having the following problems after undergoing a virus attack.

1. the shortcuts in the start menu are not loading - I can see them when I look in the "all users" folder. But I can't get them or the quick launch to load.

2. The shortcuts I had on on my desktop prior to the attack don't work properly. I have to right click on them and select open, in order to run the program.

3. Some shortcuts won't start anything at all - control panel for instance. I was able to access add/remove, but none of my programs were listed, and when I went to "add a progam" it gives me an error message about rundll32.exe and memory

4. Finally, I want to uninstall and reinstall Internet Explorer, because it is messed up too. I can't though, because it says the uninstall files are corrupted or missing. If I try to install IE, it won't because I have a "newer version."

Please Help!
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#2
gerryf

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Let's take the first three first....

Try to create a second user account.

Start > Run
nusrmgr.cpl
<enter>

See if that starts the user control panel applet.

If not, type

start > run
cmd
<enter>
in the black box, type

net user test test /add
<enter>

you should get a message that the process completed.

Reboot, sign in as test.....does the problem recur?
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#3
tkl7

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I tried the first one, which did not work. nothing happened. I successfully created "Test" although it is password protected - I figured out the password. Control panel launches when I log in as "test", after I first get a message saying that windows encountered a problem while working with the file.

BTW - My anti-virus shuts down in this profile.
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#4
gerryf

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I tried the first one, which did not work.  nothing happened.  I successfully created  "Test" although it is password protected - I figured out the password.  Control panel launches when I log in as "test", after I first get a message saying that windows encountered a problem while working with the file.

BTW - My anti-virus shuts down in this profile.

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Yes, I know it was password protected.....that is what test test did.....suppose I could have created it without it...wasn't thinking....

"that windows encountered a problem while working with the file...."

Does it say what file?
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#5
tkl7

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I don't think so... It might have been something like startcpl or something, but I'm at work and won't be able to check until tonight
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#6
tkl7

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the file was C:\windows\System32\startup.cpl
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