Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Blue Screen of Death c000021a


  • Please log in to reply

#1
pressb

pressb

    New Member

  • Member
  • Pip
  • 1 posts
I'm getting the Blue Screen of Death with this Stop: c000021a. I couldn't find this specific one on your website or on the Windows XP Solution Center. Here is what it says exactly:

"STOP: c000021a (Fatal System Error) The Windows Logon Process System process terminated unexpectedly with a status of 0xc0000005 (0x0000000 0x00000000). The system has been shut down."

I booted and restored from the Windows XP disk, but it didn't help the next time. It happened again.

I have Windows XP running on a 4-year-old Dell. We've been having a lot of issues with adware and trojans in just the last few weeks. Every time we scan our computer with McAfee, which is every couple days now, we have several adwares and trojans which it quarantines. The security levels on the Internet Options are set at medium-high, but they aren't preventing things from getting in.

If you have any suggestions for what I can do to fix things, I will do it. I'm computer savvy enough to follow any directions you might give.

Thank you
  • 0

Advertisements


#2
SRX660

SRX660

    motto - Just get-er-done

  • Technician
  • 4,345 posts
Here's a Microsoft article on it.

http://support.micro...kb;en-us;156669

Personally i would go to the malware forum and find out why you keep getting infected.

http://www.geekstogo...-Log-t2852.html

SRX660
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP