Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
Acer, inc. Aspire 4520
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number B4CA8DFBA3A8651E
Current user is not an administrator.
The current local date and time is 2008-10-29 16:27:37.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 7000M / nForce 610M
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {2EA0402D-6C1A-4D90-8B46-D7B8A6ED42E4}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 192.168.1.21
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Oct 29 15:42:28 2008
Lease Expires: Thu Oct 30 15:42:28 2008
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {C7C092D2-2CF1-40E8-92C4-B9A0513BC422}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-08-31 11:31:21.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: NTIDrvr (1.0.0.6), GEARAspiWDM (2.0.7.5),
E: HL-DT-ST DVDRAM GSA-T20N, Rev WP03
Drive is empty.
**** iPod/iPhone Connectivity Tests ****
iPodService 8.0.1.11 is currently running.
iTunesHelper 8.0.1.11 is currently running.
Apple Mobile Device service 2.11.32.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.2.1
Serial Number: 8M7162G8V9M
**** iPhone/iPod Touch Sync Tests ****
No iPhone or iPod found.
I have tried clearing the DNS Cache like they suggested and this didn't work. I'm at work with the new wireless connection and I used to be able to access the ITunes store at home, and now I can't. Any suggestions?!
Thank you!!!
PLEASE HELP!!!!!
-C
I surrender!!!!