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printer can't scan


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#1
Cinnamoroll

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Hi, ppl

my problem w/ printer is a hardware scanner. For some reason my printer can only print and copy, but it can't scan. Can you guys help me on this? Heres a pic:

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#2
123Runner

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Well, I can at least guess that its an HP. But what is the model number.
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#3
Troy

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Hi Cinnamoroll,

I got your message. :)

I have seen that many problems with HP printers that I never recommend them to any of my customers and do not stock them. Of course, that's not very helpful for you now, but...

Have you tried anything to fix this? Please let us know if you have.

I would suggest to get the latest drivers from the HP website. Be sure to get the full drivers. You'll need to navigate to the HP support page and perform a search for the exact model number you have. Alternatively, post the model number here and I can find it for you.

Then you can disconnect the printer from your computer, uninstall all related software, reboot the computer, and then try to install it "fresh" with the new drivers.

If you need detailed instructions on how to do this, just let me know.

Cheers

Troy
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#4
Cinnamoroll

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Hi Troy,

I need the detailed instructions please.

Also my sound headphones doesnt work anymore. My speakers are broken so i just use the headphones and now they are not working=(

Edited by Cinnamoroll, 01 November 2008 - 08:05 PM.

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#5
Troy

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Okay, for detailed instructions, would you mind posting the exact model number? You should be able to find it on the printer itself somewhere. The error you have says it's the C3100 series, so my guess is it will be a C31xx.

Cheers

Troy
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#6
Cinnamoroll

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C3180
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#7
Troy

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Okay, first up we'll try this:

This is only for Windows XP 32-bit operating system! If this printer is connected to a computer with a different operating system, do not follow these instructions, but reply in your next post with the operating system you are using.

Download the Full Drivers from this link by pressing the Download Only >> button on that page.

Once you have the drivers downloaded, be sure to save it to the desktop. It will be a single large file.

Then follow the instructions outlined by HP here to disconnect the printer and remove the software from your computer.

Restart your computer.

Double-click on the file on your desktop to begin the installation process. Follow the instructions and work through the installation wizard.

Report back how you went.

Troy
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#8
Cinnamoroll

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Hi Troy,

Thanks for the help. My hp product C3180 can scan, print and copy.

Also what should I do with the program(Full Drivers) you told me 2 dl? Remove the program from my comp.?

Edited by Cinnamoroll, 08 November 2008 - 09:44 PM.

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#9
Troy

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Hi again,

That's good news. Considering it's such a large download, I would keep the Full Drivers file, in case you need it again. If you don't want to store it on your computer, you can burn it to a CD and store away.

You can delete it if you want, of course.

Cheers

Troy
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#10
Cinnamoroll

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Hi again,

That's good news. Considering it's such a large download, I would keep the Full Drivers file, in case you need it again. If you don't want to store it on your computer, you can burn it to a CD and store away.

You can delete it if you want, of course.

Cheers

Troy



Hi Troy,

Thank and okay :) :)
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