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Itunes cannot connect to the itunes store, network connection timed ou


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#1
aseebing

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hi guys, I have not been able to conncet to the itunes store for a few months now, and its driving me crazy! I get a message saying that itunes could not connect to the itunes store, the network connection timed out. Please check your internet connection and try again later. I cant connect to the internet, just not the itunes store. I used to have Norton, which I hear is a problem, but i uninstalled it, and still itunes store won't work. I've talked for hours with itunes and hp people and no one can help. I have the latest version of itunes (8.0)
here are the diagnostics:
Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number B172F4B67644271E

Current user is not an administrator.
The current local date and time is 2008-11-02 10:09:03.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 8400M GS


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {47F7E113-55ED-4752-813F-727D46E263F7}
Description: Intel® PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 02 09:36:24 2008

Lease Expires: Mon Nov 03 09:36:24 2008

DNS Servers: 10.5.1.115
10.5.1.115
10.5.1.116

Adapter Name: {1AE67BD7-C228-45C3-ABB9-16B87F279AF6}
Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969

Lease Expires: Wed Dec 31 17:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-08-16 17:16:43.
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#2
aseebing

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sorry i meant to say that I CAN connect to the internet, just not itunes.
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#3
ekane1985

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I'm having the same issue. It's been ever since I got a new Dell laptop with Window's Vista. I've gone through all of the same motions, proxy settings, LAN, firewall settings, etc...and still no help. I just got a new iphone and it has become crucial that I get it to work!

Did you ever get it figured out? If so, how did you resolve the issue?

Thanks!
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#4
BMTHmisfit

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Hi,
This has been a problem for a lot of itunes users. To fix this, go to your antivirus and or firewall and temporarily disable them and then check if itunes works again. This seems to be the most common problem.

Reply back if it doesn't work :)
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#5
binxy_bee

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i am having the same problem i have to get itunes working and this is driving me nuts, i have done everything from calling apple, disabling firewalls, cammand promps, lan settings proxy settings, uninstalling and reinstalling restarting and calling my internet provider.....any ideas?
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#6
Tryton

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I had this same problem with itunes from a very fast internet connection. Just stopped working one day, then I was getting a lot of errors when trying to connect to online games. I did a lot of searching and trial and error and I fixed my problem.

I use firefox so I'm pretty familiar with how it is configured. The problem was with internet explorer though. Somewhere in the process of installing a few new programs, could be malwarebites or avg tuneup or a handful of other semi useful pc tools, one of those programs was kind enough to check the box "use a proxy server for your lan". So even though I don't use IE it still effects my connection. To check this/disable this:

Open Internet Explorer.

Click the Tools button, and then click Internet Options.

Click the Connections tab, and then click LAN settings.

Uncheck the box for "Use a proxy server for your LAN and check the box at the top for "Automatically detect settings"

Hope this works for you, fixed my annoying problem.
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#7
mlp

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I solved the problem the following way on two different computers on my network.

Either start Bojour services if it is not already started or restart it if it shows as already started. Do this by going to control panel>administrative tools>services. Then locate Bonjour in the list of services and highlight it. In the left-hand column, at the top, you will see "start" if it is not already started and "restart" if it is already started. Either start or restart the services. This solved the problem for me.

Mark
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#8
Puru_2k2

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Hi Guys I am also facing this issue but have not been able to resolve it through any of the solutions suggested in this thread or elsewhere.... :)

The only difference is that I do not get any message, "network timed out" or likewise...
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#9
Tasha Lee-Anne

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fantastic you just solved my problem :)

@tryton
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#10
hashgamer

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i signed up for this thing just to tell TRYTON, i absolutely love you, saved my life.
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#11
jynxs66

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i signed up for this thing just to tell TRYTON, i absolutely love you! You saved my sanity :P
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#12
ERO3

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iTunes Store problem solved after hours of work!

I was unable to access the iTunes Store ("Basic connection to the store failed. The network

connection timed out.") until I deleted (not just disabled) the free version of SPEEDbit

Video Accelerator running on my Windows XP.

Good luck!
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#13
Christina K

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I tried to delete firewall. It didn't work :unsure: , but I might of done it wrong. HELP PLEASE
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#14
Macboatmaster

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Christina K

Welcome to Geeks to Go

Please do as you were advised in your post in the Waiting Room


[quote]Please review our forum index, select a different forum, and create a NEW TOPIC in that forum.[\quote]

Then please provide more detail, the make and model of the computer if branded, the Operating system ie: Xp Professional, Vista Home Premium etc.
and please include what steps you have taken yourself to try and remedy the iTunes

Please start your topic in the Applications forum
http://www.geekstogo...2-applications/


That all said if this solves the problem for you, there is no need to start another topic.
http://support.apple.com/kb/TS4123
If it does not please do START your own topic


Thank you
Macboatmaster
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#15
pmanoop

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hi,
pls specify which browser you using?
if IE, change to firefox and make it default. it will solve the issue.
thanks
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