[LKemper83]

Hey, I've been trying for the past week to connect my computer to cable internet and I'm having quite a few problems. I have a fairly old Dell computer with windows XP and I've gotten through pretty much everything but I can't get it to reset the IP address. I was told that i need to "release and renew" it but when i try I just get an error message that says "the operation failed as no adapter is in the state permissible for this operation". I'm tired of going in circles with the dell tech support so i was hoping someone in here may be able to help me.

thanks.
lisa

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Hi Lisa,
Have your verified you have drivers installed for your NIC device? Check device manager to make sure no yellow questions marks occur asking for Ethernet Controllers.

[3quilibrium]

Hi Lisa,
Have your verified you have drivers installed for your NIC device? Check device manager to make sure no yellow questions marks occur asking for Ethernet Controllers.

[LKemper83]

no it says that it's running properly

[3quilibrium]

Try a combination of restarting your computer, modem, and router and unplugging the ethernet from the back of your computer. Wait until the modem and router finish booting and then plug the ethernet back into your computer. Let me know the results.

[cradl]

or try to take the router out of the question and plug the ethernet cable straight into the modem and cpu to see if it is the router. Sometimes this will reset everything if you can hook up to the net. Then shutdown unplug restart modem them start router and plug back into the router and see if thats works.

[LKemper83]

nope, still nothin

[hfcg]

Hello,
Please go in to your control panel

• Open Internet options
• Select connections
• Select LAN settings
• Make sure that there is a check in the box next to automaticlly detect settings

[BHowett]

I see your getting help for the same thing here . It’s a complete waste of time for helpers if you are receiving help at two or more forums, because we have no idea what others have told you to do, or what else you did as you tried to fix the problem.

Form your other post….

The modem is RCA and i have it hooked through a switch which is netgear. i've talked to both comcast and netgear and their equipment all works fine. I used comcast at my old residence on my computer and it worked just fine. It wasn't until i moved and tried to hook it up here that it wouldn't work.

Comcast is responsible for hooking up your internet at your new residence, call them and they will come out and fix it. I just went through the same thing you are talking about two days ago. The tech will plug your connection straight into the modem, contact Comcast and they will advise/connect with your new IP Address. If the internet is not running to your house now there is nothing we can do get it there