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locked out of internet

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hello everybody, im trying to help afriend out. i come to his bar most days and connect to the internet via wifi and have no problems whatsoever,im running windows vista, as where he has an acer laptop and is running windows xp.The wifi on his laptop is on and it shows that he is connected to the net but in the window that shows the connection there is a padlock and he is not reciveing data, and also not able to open internet expoler or anything, im sure its a simple thing and with the click of a button it can be unlocked, but ive no idea where to start looking. Any help would be greatly appreciated. thanks for all the hard work and help. jason
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