I have a friend with XP installed and a Dell Dimension E521. One day the power went out and her computer was shut off. When she turned it back on, she couldn't hear any sound from anything. So she purchased new speakers, but she still can't hear any sounds. So she purchased a new sound card and disabled her onboard sound, but still can't hear any sounds. She's plugged both the old speakers and the new speakers into the new sound card. I don't have access to her computer physically but I have remotely connected to see if there was anything obvious, but everything looked like the sound should be working. She's hooked her microphone up and when she speaks into it, the bar moves according to the sound input, but, of course, we can't hear anything. But this tells me the microphone is at least working. So here's the quick and dirty rundown:
onboard soundcard
old speakers
unplugged old speakers and plugged in new speakers
disabled onboard soundcard and installed new soundcard
unplugged old speakers and plugged in new speakers
No sound regardless of sound card used and regardless of which speakers used.
I've checked to make sure nothing was muted and the volume wasn't turned way low. I can only assume she's plugged the speakers in to the correct jacks, I had her plug them into each jack on the specific sound card. And she hadn't changed anything at the time she lost sound.
Anybody have any thoughts or suggestions? I'm stumped.
Thank you!