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Explorer.exe crashing with Dr. Watson Post Mortem Debugger


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Sabrewulf17

Sabrewulf17

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I've been dealing with this problem for a while now but I haven't been able to figure it out. Whenever I deal with explorer to move, search, copy or modify files explorer will crash at some point followed by Dr. Watson crashing and the system locking up. Sometimes it even happens when I right click something in the start menu or on the desktop. Adding to the complication is the newest Zonealarm client update. If I install that the system becomes extremely unstable for example loading windows only once out of four tries and locking up shortly after it loads. With that in mind it seems I perhaps can't update that until this other problem is dealt with. I just did a windows repair install after windows stopped loading with that new update and found the explorer crashes were very frequent while I was digging through my MB driver discs looking for my sound device that was lost on the reinstall. Granted I couldn't get my sound working anyway but this problem with explorer is annoying to say the least. I've run ATF Cleaner, System Restore, Erunt, Malwarebytes' Anti Malware, Ccleaner, Ad-aware SE Personal, Spybot, and Zonealarm Anti Virus. Ccleaner, Ad-aware, Spybot and Zonealarm have been run on a regular schedule and nothing has ever been including this time. I'm about one step away from a formatting both drives and starting XP again from scratch so any help is appreciated. Here's my HJT log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:41:54 AM, on 11/7/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\system32\ZoneLabs\vsmon.exe
I:\WINDOWS\system32\spoolsv.exe
I:\WINDOWS\system32\CTsvcCDA.exe
I:\Program Files\Common Files\LightScribe\LSSrvc.exe
I:\WINDOWS\system32\nvsvc32.exe
I:\WINDOWS\system32\wuauclt.exe
I:\WINDOWS\Explorer.EXE
I:\Program Files\Ideazon\ZEngine\Zboard.exe
I:\WINDOWS\System32\svchost.exe
I:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
I:\WINDOWS\system32\RUNDLL32.EXE
I:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
I:\Program Files\Creative\Sound Blaster X-Fi\Console Launcher\CTAPR2.exe
I:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
I:\WINDOWS\system32\Rundll32.exe
I:\WINDOWS\SOUNDMAN.EXE
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
I:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - I:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - I:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - I:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [Zboard] I:\Program Files\Ideazon\ZEngine\Zboard.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE I:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [RivaTunerStartupDaemon] "I:\Program Files\RivaTuner v2.09\RivaTuner.exe" /S
O4 - HKLM\..\Run: [SunJavaUpdateSched] "I:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE I:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ZoneAlarm Client] "I:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [CTAPR2] "I:\Program Files\Creative\Sound Blaster X-Fi\Console Launcher\CTAPR2.exe" /r
O4 - HKLM\..\Run: [VolPanel] "I:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [SPIRun] Rundll32 SPIRun.dll,RunDLLEntry
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] I:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - I:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - I:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://asia.msi.com.tw
O15 - Trusted Zone: http://global.msi.com.tw
O15 - Trusted Zone: http://www.msi.com.tw
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1226016410078
O16 - DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} (WebSDev Control) - http://liveupdate.ms...ine/install.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative....15106/CTPID.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - I:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - I:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NMIndexingService - Nero AG - I:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - I:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - I:\WINDOWS\system32\ZoneLabs\vsmon.exe

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End of file - 5808 bytes
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