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Unable to reach internet


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#1
JohnHenry811

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Im having trouble connecting to the internet. My modem is working fine, my computer says it has full connectivity to the internet and I can see my ip address, but when i try to open internet explorer at the bottom it says "finding site: so and so" and after a while it says its cannot reach server. I called charter to see if they could help me out and they had me do all this things and they checked my modem connection and everything and said everything was fine. When i tried to ping myself it came back with no reply. When i try to renew my ip address it tells me it cannot be completed. The charter people mentioned it might be my network card that is unable to connect to my modem, but i just dont know anymore. I use a windows xp.

Please help. any would be greatly appreciated.
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#2
Broni

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Charter people are probably right. New card = $15
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#3
JohnHenry811

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I bought a new card, but im still unable to reach the internet.
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#4
Broni

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Try some basic steps...

Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK.

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK.

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia...inSockFix.shtml
Restart computer, and check again.
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