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noservice's new topic[RESOLVED]


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#1
noservice

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im having problems with ad-aware se personal
whenever i run a scan, whether it be a full system or a smart scan, ad-aware always freezes (well it doenst exactly freeze, when i hit control-alt-delete it still says ad-aware is running, but i can wait hrs and it wont continue)
this happens at the end, when ad-aware is performing its optional searches and it says busy with the bars filling up
when i cancel the search, it says: object scanned-1234567890 and objects ignored-4 and objects identified 99999 and total new objects-99
and the last thing it was checking was:
FreeScratchCards Object Recognized!
Type : Regkey
Data :
Category : Malware
Comment :
Rootkey : HKEY_CURRENT_USER
Object : software\fsc
(when i checked my computer for 'freescratchcards' it says it can find anything with that name)
this never happened when i had the older version of ad-aware
ty for helpin
-jason
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#2
Rawe

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Hello.
Take a look in here
and see if it helps you out.
Post back.

- Rawe :tazz:
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#3
noservice

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well that didnt really help me, i did somethings in the tweak menu that it told me to do, and that didnt work; so i downloaded and installed ccleaner as recommended and that didnt work and now for some reason ad-aware wont start up, says ad-aware.exe has a probelm on start up and needs to close
do u need me to tell you about my data report and what it contains
thank you
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#4
Rawe

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Did you follow all the suggestions from here?
If not, please do so.
Post back.

- Rawe :tazz:
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#5
noservice

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i followed everything and now instead of ad-aware freezing in the middle, it wont even start up
-jason
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#6
Rawe

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Did you try uninstalling and re-installing?
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#7
noservice

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yes and yes
still wont load

Edited by noservice, 04 May 2005 - 04:20 PM.

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#8
Guest_Andy_veal_*

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Hello and Welcome to the Lavasoft Support Forums

There are a number of options we can use in this situation. Firstly, please make sure you have the latest definition file: SE1R42 28.04.2005

We highly suggest doing a Disk Defragmentation and follow it with a thorough Check or Scan Disk, depending upon your version of Windows.

You could try scanning in: Safe mode

Another option is to try a command line:
1. Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke

Click OK.

Please note that the path above is of the default installion location for Ad-aware SE, if this is different, please adjust it to the location that you have installed it to.

2. When the scan has completed, select Next.
3. In the Scanning Results window, select the "Scan Summary" tab.
4. Check the box next to each "target family" you wish to remove.
5. Click next, Click OK.

If you still have a problem, cancel BEFORE the scan reaches the point of stalling -- say after 20 objects are detected. Then click cancel and click on the logfile. Remove any objects you choose and rescan. Again stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it.

Please let us know how you make out and which option worked.

All the best

Andy
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#9
noservice

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thank you
-jason
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#10
Guest_Andy_veal_*

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Let us know how it worked out. :tazz:
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#11
noservice

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all worked out
thank you
-jason
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#12
Guest_Andy_veal_*

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To keep your computer safe
-Make sure you have all critical updates installed.
-To make sure that you have got a firewall running when your connected to the internet and Anti-virus software which has the latest updates.

Two great sites to check for good advice and top rated software are http://members.acces...ntomPhixer.html and http://www.spywareai...p?file=toprated

-Topic Resolved, :tazz:
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#13
Guest_Andy_veal_*

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If your the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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