I am trying to copy some files from an external hard drive to another drive. At first I have to wait for a while as it says "Preparing to copy..." and then it copies very slowly. After copying a few(different number every time I try) files, it gives me the following message:
"Cannot copy file: Cannot read from the source file or disk."
I have also received the following message a few times while trying to copy:
"Cannot Copy [filename]: The request could not be performed because of an I/O device error."
I am receiving these errors when I either copy to an internal Hard Drive or external Hard Drive.
I ran a check disk, and it came back with the following message "Windows was unable to complete the disk check."
I am very confused as I can access the files on the external drive, but it runs slowly as I try to open or navigate through the external drive. Also, I am confused, because it lets me copy some of the files, but then at some point gives me a error message.
What can I do to copy files from the external hard drive?
I hope you can help me as I have some very important files on the external drive, which I ofcourse didn't backup. Also, please let me know if there are other options available to me such as recovery services or recovery programs if I cannot solve it on my own with your help.
Thank you in advance!!!
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