I stumbled across this site while searching for information on how to performa repair install for Windows XP. I read some of your other posts and found them very helpful, so I thought I would try this out. Please bare with me as I explain the situation of my computer.
For the past few weeks I had been having trouble with my computer, as I would get repeated virus topic notifications from my norton anti-virus. The notifications would keep coming and eat up my systems resources so I had to always open task manager and end "rtvscan.exe" processes to close down Norton. Anyways I turned on my computer yesterday, and when I logged in all that appeared was my wallpaper.
So I booted in safe mode and in safe mode all that appeared was a black screen with safe mode written across the top in white letters. The computer was running fine but my desktop was missing.
So in safe mode, I opened up the task managerr went to File>run task and searched for "explorer". I received a prompt that it did not exist so I new I was in trouble. The weird thing is that under File>Run Task>Browse I could still find all of my folders, documents, programs ect. It was all in tact.
So I booted in normal, opened my anti-virus through the task manager and ran it. It quarantined 78 items but unfortunately, when I restarted, the virus or whatever is causing problems, wasn't gone and I still got my blank wallpaper.
So then I decided to do a repair install. I switched my BIOS to boot from a CD first and put in my "Dell Windows XP repair installation CD" . When I started the computer and clicked a key to "run from a CD" the CD spun a little bit and then stopped and nothing happened. I opened the drive and the CD was sitting their not spinning. I tried this multiple times and the same thing happened.
I have tried running hte CD already logged into an account and it works, but with Windows already running it only gives me the option for doing a full new installation.
So do you have any suggestions for getting my computer to boot from the reinstallation CD or do I not even need to do that, and can you help my computer re-find the desktop (aka "explorer") Any help would be greatly appreciated because I am fresh out of ideas.
I have absolutely no idea why the computer won't boot from the CD and it locks up when I try. When I hit keys after it stops spinning, I hear a light beeping noise from inside the tower.