Hi
bw_winters,
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.We didn't get the placement of HijackThis quite right.
The easiest way would be for you to DELETE your current version and follow the instructions belowDownload the
most current version of Hijackthis (v.1.99.1) to a folder of its own. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be
VITAL to restoring your system if something went wrong in the FIX process!
1. Please click on the "
My Computer" icon, then the
C: drive icon. Next Right click on the desktop and choose
NEW from the list available then>
Folder' and name the folder
'HijackThis'. The end result should resemble something like this
C:\HijackThis\2. Download Hijackthis from:
HERE 3. Double Click on 'HijackThis.zip' to extract and install HijackThis.exe to the new folder.
--------------------------------------------------
First of all I need you to download some programs for use later.
Do not use any of them until instructed to do do.
1. Download
cwsserviceremove.zip and unzip it to your desktop
2. Download
About:Buster from
here. Once it is downloaded extract it to c:\aboutbuster and check for updates. Do NOT use it yet
3. Download
CWShredder from
here, install it, check for updates but again, don't use it yet.
4. Then, Download
Ad-aware Second Edition here and install it. If you already have Ad-aware Second Edition skip to the next step.
Open adaware and Click the "Check for updates now" line on the main screen. CLick the "Connect" button on the webupdate screen.
If an update is available download it and install it. Click the "Finish" button to go back to the main screen.
Click on the "Settings" button (gear symbol in the upper right corner of the main status screen) in the quick launch toolbar to open the General settings screen. Check the "Automatically quarantine objects prior to removal" setting and then click "Proceed" to save your changes
Click the "Scan now" button in the main menu on the left side of the main status screen or use the "Start" button in lower right corner. This will open the Preparing System Scan screen. Please deselect "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat. Then select "Use custom scanning options" and click "CUstomize". This will open the "Scan Settings Page. Make sure all of the following are On with a "green" checkmark:
Scan within archives
Scan active processes
Scan Registry
Deep-scan Registry
Scan my IE Favorites for banned URLs
Scan my Hosts FileThen click on the "Tweak" Button to open up the tweak settings.
Open up the Scanning Engine section and make sure all of the following are On with a "green" checkmark:
Scan registry for all users instead of current user only
Make sure the following is unchecked with a "red" X:
Unload recognized processes & modules during scan.
Open up the Cleaning Engine section and make sure all of the following are On with a "green" checkmark:
Always try to unload modules before deletion
During Removal, unload Explorer and IE if necessary
Let Windows remove files in use at next reboot.
Click the "Proceed" button to save settings.
Don't scan yet. We will do it in safe mode.
Ensure hidden files and folders are set to show;
- Click Start.
- Open My Computer.
- Select the Tools menu and click Folder Options.
- Select the View Tab.
- Under the Hidden files and folders heading select Show hidden files and folders.
- Uncheck the Hide protected operating system files (recommended) option.
- Click Yes to confirm.
- Click OK.
Next, go to
Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called
Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I). When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.
Please disconnect from the Internet and unplug your modem for the duration of this fix You may want to print the rest of these instructions.
Reboot your computer into Safe Mode by tapping F8 while booting up and continue for the rest of the fix in SAFE MODE
While in safe mode, double click on the
cwsserviceemove.reg file you downloaded at the beginning. Grant it permission to add the registry items.
Then
Open CWShredder that you downloaded in the first step. Close all browser windows and click on the fix/next button.
Bring up task manager
Ctrl-Alt-Del and end these processes,
if they are presentC:\WINDOWS\System32\SMSSU.EXE
C:\WINDOWS\System32\Tmntsrv32.EXE
C:\WINDOWS\system32\crjp32.exe
C:\WINDOWS\system32\appof32.exe
C:\wp.exeNow find and delete these files, if you can't find one then don't worry.. just move on to the next one.
C:\WINDOWS\System32\
SMSSU.EXEC:\WINDOWS\System32\
Tmntsrv32.EXEC:\WINDOWS\system32\
crjp32.exeC:\WINDOWS\system32\
appof32.exeC:\
wp.exeC:\WINDOWS\
sbopg.dllC:\WINDOWS\
xmllib.dllC:\WINDOWS\system32\
addrr32.dllC:\WINDOWS\system32\
javaoj32.exeNow run hijackthis and click the scan button, when it has finished scanning put a check against the following and click 'fix checked'
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\sbopg.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sbopg.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\sbopg.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\sbopg.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sbopg.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\sbopg.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\sbopg.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - C:\WINDOWS\xmllib.dll
O2 - BHO: (no name) - {E369B936-27B9-6DAA-0148-4F8BB34B7DB3} - C:\WINDOWS\system32\addrr32.dll
O4 - HKLM\..\Run: [appof32.exe] C:\WINDOWS\system32\appof32.exe
O4 - HKCU\..\Run: [WindowsFY] c:\wp.exe
O4 - HKCU\..\Run: [SMSSU] C:\WINDOWS\System32\SMSSU.EXE
O4 - HKCU\..\Run: [Tmntsrv32] C:\WINDOWS\System32\Tmntsrv32.EXE
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\javaoj32.exe" /s (file missing)The following step is important as you may have several malware files in your temp directories.
Then browse to the C:\documents and settings\Your User Name (repeat for all other user names in documents and settings)\local settings\temp folder and delete all files and folders in it.
Then browse to the C:\Window\Temp folder and delete all files and folders in it.
Then in internet explore click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.
Now navigate to the c:\aboutbuster directory and double-click on aboutbuster.exe When the tool is open press the OK button, then the Start button, then the OK button, and then finally the Yes button. It will start scanning your computer for files. If it asks if you would like to do a second pass, allow it to do so. Post the log file in your next reply.
Scan with Adaware by opening it and clicking the "Next" button to start the scan.
When the scan is completed the Performing System Scan screen will change name to "Scan Complete".
Click the "Next" button to get to the Scanning Results screens where more information about the objects detected during the scan is available.
Click the Critical Objects Tab. In general all of the items listed will be bad. Be carefull with the Hosts file entries. Malware uses the hosts file to redirect you websites. However you can use the hosts file as a way to prevent malware. If the object has 127.0.0.1 in it, it should most likely not be deleted as it is protecting against unwanted sites. For more information on how to use a host file to protect yourself read
here. So in short, you may or may not want to fix the hosts file entries.
To fix all the bad critical objects do the following:
Right click on one of them to open up the selection screen. Click the "Select All" button to select all entries. In general all should be selected with the exception of the good hosts file entries.
When all are selected Click "Next" and then "OK" in the pop-up window to confirm the removal.
Now reboot,and run hijackthis again and post a fresh log along with the about buster logRegards,
Trevuren.
This topic is locked
Sign In
Create Account
