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Help - Slow Internet Performance


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#1
BretMorris

BretMorris

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Hi there,

My Broadband is running real slow and I thought that a trojan or spyware might have hijacked the pc and was causing me grief. I have run adaware, ad-protect, and a range of other spyware and virus products. It did find some spyware and a trojan which has all been delete, well according to the programs. Alas the system is still really slow. So I ran hijack this and have posted the log file. Can anyone give me some help on what might be happening from interrogating the log file?

Logfile of HijackThis v1.99.1
Scan saved at 9:02:26 PM, on 3/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\WINDOWS\system32\sistray.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSI\PC Alert 4\PCAlert4.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\Grisoft\AVG Free\avgemc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer,CustomizeSearch = http://www.sharempeg.com/find/
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.sharempeg.com/find/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aapt.net.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aapt.net.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/w/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AAPT
O1 - Hosts: 209.66.114.130 sitefinder.verisign.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\AAPT\Adsl\dslagent.exe
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\system32\sistray.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: PC Alert 4.lnk = C:\Program Files\MSI\PC Alert 4\PCAlert4.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aapt.net.au/
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe


thanks

Bret
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#2
don77

don77

    Malware Expert

  • Retired Staff
  • 18,526 posts
Hi Bret and welcome to Geeks To Go!
  • Download CWShredder (there is a link in my signature), unzip it, and save it on the Desktop. Please do not run it yet, though.
  • Check CWShredder for updates, Be sure and click the " Fix " button.
    Close out the program


  • Close all programs leaving only HijackThis running. Place a check mark next to the following, making sure you get them all and not any others by mistake:

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer,CustomizeSearch = http://www.sharempeg.com/find/
    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.sharempeg.com/find/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/w/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    O1 - Hosts: 209.66.114.130 sitefinder.verisign.com


    Click on Fix Checked when finished and exit HijackThis.
  • Reboot your computer
Post back a fresh HijackThis log and we will take another look.
  • 0

#3
BretMorris

BretMorris

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Hi Don,

Thanks for the reply. I didnt get a chance to look at the PC until today and did what you suggested. I have added the log from the highjack report for your information. The machine is still running slow so maybe it is something else!!

Here is the latest report.

Logfile of HijackThis v1.99.1
Scan saved at 8:12:50 PM, on 10/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\WINDOWS\system32\sistray.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\hjt\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aapt.net.au/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AAPT
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\AAPT\Adsl\dslagent.exe
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\system32\sistray.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aapt.net.au/
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

thanks

Bret
  • 0

#4
don77

don77

    Malware Expert

  • Retired Staff
  • 18,526 posts
Hi Bret,
Your log is clean, Lets try cleaning up the system a bit,

[*]Go Here download and install Cleanup!
[*]Open up the program and click on the cleanup button, Let it do it’s thing.
It will ask you to reboot do so,
[*]When the computer restarts it will open again and finish running, allow it to do so please,


Next,

Please download and install AD-Aware.
Check Here on how setup and use it - please make sure you update it first.

Run a scan with Adaware and have it fix all it finds, Reboot your maching again,

Let us know if that makes a difference
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