Posted 11 May 2005 - 08:17 PM
I can't imagine them not having given you your own copy. They all should because this problem occurs more often than you think.
Now, things to think about before bringing in your computer:
1. Your computer is still highly infected and if they just do a repair you stay with the same bugs that can cause the same problems again. And around and around we go. The repair however may enable you to retrieve your data then you could reformat.
2. If you really need all your data or just certain parts, you may want to ask them if they can retrieve your data for you (Pictures, WP Files etc...) This is a service that is sometimes available. If they can do that at a reasonable price, have it done and then have your hard drive re-formatted and XP SP2 reinstalled and ask them to put your data where it was.
3. With everything I have on my machine (a good part of all my hobbies) I would not want to go back to an infected machine. I would opt for a reinstall after data recovery. If the data recovery were too expensive, I would bite the bullet and just go for the reinstall.
4. When you get back online. Come to the site and get a list of free programs that we recommend you use so this never happens again.
Good Luck and I am sorry things went bad for you