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Windows Update issue

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Hello " Reader "
Fresh/Clean Install of system: Windows Xp Professional ( version 2002 ) service Pack 3 ( about 3 days ago )

computer: intel ® , Pentium ® 4 CPU 3.00GHz 1.50GB RAM ( If that is to any interest to you all... )

i Though i had better update windows to ensure my protection (as soon as i installed xp sp3... And got internet access setup and ready to go )

I downloaded some updates ( And installed them)
These are the updates that had been installed ( taken from add/remove programs from controlpanel listing )

Windows internet explorer 7 - Software updates
1. security update for windows internet exlorer 7 ( KB950759 )
2.security update for windows internet exlorer 7 ( KB956390 )
3.security update for windows internet exlorer 7 ( KB938127-v2 )

Windows XP - Software updates
1. Update for windows XP ( KB898461 )
2. Security Update for Windows XP ( KB923789 )
3.Security Update for Windows XP (KB938464 )
4. Hotfix for Windows Media Format 11 SDK ( KB929399)
5.Security Update for Windows XP ( KB946648 )
6.Security Update for Windows XP ( KB950760 )
7. Security Update for Windows XP ( KB950974 )
8.Security Update for Windows XP ( KB951066 )
9. Security Update for Windows XP ( KB952954 )
10. Security Update For Windows Media Player 11 ( KB954154 )
11.Security Update for Windows XP ( KB954211 )
12. Security Update for Windows XP ( KB954459 )
13. Security Update for Windows XP ( KB955069 )
14. Security Update for Windows XP ( KB956391 )
15. Security Update for Windows XP ( KB956803 )
16. Security Update for Windows XP ( KB 956841)
17.Security Update for Windows XP ( KB957095 )
18.Security Update for Windows XP ( KB957097 )
19.Security Update for Windows XP ( KB958644 )
20.Windows Genuine Advantage Notifications ( KB905474 )
21.Security Update for Windows Media Player 11 ( KB936782 )
22. Security Update for Windows XP ( KB941569 )
23. Hotfix for Windows Media Player 11 ( KB939683 )

, and then after rebooting...

Iam having this VERY annoying problem that has stumpted me for a couple of days now...

receiving the " Error number: 0x80072EE7 "

I tried to troubleshoot this error via the Microsoft Knowledge Base @ http://www.update.mi...u...n&IsMu=True

To no help at all ( Unable to locate the host file it is talking about lol)
i go to my computer > c: ( Hard drive ) and NOTHING comes up !!! ( Strange ??? )

I right click , select " Properties " and it says used space : 2.81 GB FREE : 188MB

iam sure my hard drive is ALOT bigger than that lol BTW: Right now as i am typing this is when i have realised all this has happened

I read at the bottom section of the " Microsoft Knowledge Base Write-up "
Applications like web accelerators, Tweak Master DNS, Spyblockers, etc., can add static IP entries for the Windows Update site into your HOSTS file, which cause Windows Update to fail

I have NOT run or installed ANY of these applications !!!

All i have is avast home ( VS ) , and Zonealarm ( Firewall )

I understand this is not 100% Secure...

How on earth can this have happened on a freshly installed installion only 3 days ago ??? ( Crazy/strange if you asked me )

The last thing i have done ( As directed by a fellow geeker in the IRC chat ) was to run the Dial-a-fix Application

Did not run successful at first ... though i run it from F: ( USB ) it hung at Stopping Cryptsvc

So i extracted it to the desktop , to no help

as directed i run from safe mode ... and was successful

i saved the log to the desktop , and now it is gone... along with the HOLE extracted Contents !!! ( Left with a " Empty " folder named Dial-a-fix-v0.60.0.24 ( this is a new folder ( created from safe mode )

and its Partially there ( still named " New folder " lol ) , so i know it has not been lost in transition from safe mode to normal mode , because the new folder and the folder named " Dial-a-fix-v0.60.0.24 " from safe mode is still there !!!

it is beyond me this one... as i was just about to post the log lol i realised... it is not there !!!

Am i better off reformatting once again ??? ( only to have it probably happen again :) ) , dont you just love reformatting lol

I hope somone out there can help me out , this one has blown me clear out of the water " Stumpted me "

Never heard of it ... nor have i come across this issue befor

Waiting patiently for reply :)

PS: iam woundering weather it has anything to do with the " Hotfix for Windows Media Player 11 ( KB939683 ) update ( As this was the last one installed ( iam assuming )) "

Thank you for your time ( And efforts )


Edited by Anthony19, 24 November 2008 - 05:56 PM.

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Hey Anthony :)

Could you take a look at the event viewer and tell me if there are any errors on the system or application logs.
Also how long did you have this computer?

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Just letting you all know , about the harddrive " Free Space " issue... that was just a miss understanding...

As this is not my computer , i did not realise c: is not the hard drive , local disk ( E: ) is :) and looks fine to me...

As i have just stated the above.. i dont know how old the computer is :)

but i have just formatted the hard drive and reinstalled windows xp sp3 onto it ( from vista premium( Which i do not like at all ) )

The updates DID work ... then they did not after i rebooted from some previous updates as described in the first topic

now... about the event viewer there are multipul errors so i will list them all
then you can ask for more details about certain ones that interest / require attention

application: ( ERRORS )

5 application hang errors occoured ( Not consecutive )
3 crypt32 Errors ( as i can see has somthing to do with " Failed auto update retrieval of third-party root list " ( Have no idea about lol )
1 application error ( to do with Iexplore " Faulting application iexplore.exe " )

4 consecutive "windowslivesetup " errors occoured ( i have windows live installed )

Now for the system ( Errors )

2( Not consecutive ) " windows update agent " errors ( to do with " Installation Failure " and " Unable to Connect " , two separate errors , the unable to connect is more recent ( today )

4 Browser errors ( Not consecutive )
3 DCOM Errors ( Somthing about safemode )
6 ( Consecutive ) Service control Manager errors ( all about services not being able to start , and " A device attached to the system is not functioning " )
2 ( Consecutive ) W32TIME errors ( somthing about " The time provider NtpClient is configured to acquire time from one or more time sources ")

If you require any more information DO NOT HESITATE to ask :wave:

Thank you for you assistant so far Artellos , Greatly appreciated

PS: as i was typing this post , Automatic update has found 2 updates , and installed them successfully..

PSS: Iam Finishing my week of trade school tomorrow and heading off home ( Last module for the year... ) i will not be able to access this computer after that time untill at least 2009 probably 2nd quarter ( of the year )

Sorry for any inconvience... but this topic may have to heng for some time if we cannot get this issue resolved VERY SOON :help: ( I dont mean to be pushy , but that is how it is lol ) ... Does not bother me if we cannot get it resolved as i only use this computer when i am at trade school ( Everyone else in the house i am staying at has there own computer system ( laptop's , this is a desktop and stays in the room i stay in ))

Thank you once again for your time
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Hey Anthony,

So the Automatic Updates installed the updates successfully but Windows Updates won't install any of them.
Below are some things you can try.

Start >Run, type
regsvr32 jscript.dll

Try Windows Update. If it is still not working, then try this:

Start >Run, type
regsvr32 MSXML3.dll

Try Windows Update. If it is still not working then lets try this:
Download and install the following

Windows scripting host 5.6 for Windows XP and Windows 2000

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when you say " Windows Updates won't install any of them "

its not that it will not install them... it does not get to that page to install them OR download them :)

it freezes up at " Checking if your computer has the lastest updating software to use with this site etc etc "

THEN it goes to that error " The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem etc etc " ... i dont get to see what updates is able to be found.. or can be installed...

regsvr32 jscript.dll ( Successfully done)

regsvr32 MSXML3.dll also successfully done

HOWEVER , still not able to use the update website to retreive updates...

And on the first post about all the updates , i know there is alot more than that... and automatic only found 2 more ( probly 10 or more can be found )

Went to link: Windows scripting host 5.6 for Windows XP and Windows 2000

Tried to download and all i get is

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

So i guess that is unable to be done also...

is there a way you can put the download onto here ??? or send it to me ???

Thank you for your valuable time


Edited : BTW , if i move away from the website / window while " Checking if your computer has the lastest updating software to use with this site " is there and befor the error , the window stops responding for a LONG period of time ( greater than 30 seconds ) , then i need to close down ( forcing all other pages to close ) OR i wait .. and it comes good ( but leading to the error page )

Edited by Anthony19, 19 November 2008 - 04:23 AM.

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Just back here to give my explaination of the issue ( Which has now been resolved after a little playing around " Trial and Error method "

I remember that i did allow all the programs requesting access to the internet from my firewall ( Zonealarm )

after a conversation... i was told i had a problem with the microsoft site... which had me puzzled ( as i had previously installed updates from there befor rebooting and having this problem

" why would an update stop my from communicating with the microsoft site "

knowing that the firewall was the only program to my memory that was capable of such a thing ( it occoured to me the problem would have to be lying there... )

thats when i had starting playing around with it...

i noticed i had both of my internet zone security settings on " high / steath mode " after i had setup all the permissions

it was when i lowered my " Trusted Zone" to the medium setting , i was able to access the update site with NO PROBLEMS at all...

i hope everyone else can learn a valuable lesson from my bad experience setting up firewalls lol ( make sure you know exactly what it is you are doing , BEFOR you do it :) )

thank you all for your time reading this , and most of all THANK YOU ARTELLOS in trying VERY HARD to resolve this issue promptly , very much appreciated ( Would not have resolved it without your assistance )


PS: This topic can now be closed off ( Resolved ) , i hope others can learn/pick-up a thing or two from these post's
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