I'm writing on behalf of a friend of mine that is running the AVG 8.0 paid version on her Windows Vista Home Premium edition.
She has had this version for a while and was originally installed on a Windows XP computer with no problems. Now however, she has installed it on Windows Vista and for some reason it has decided to automatically block the windows processes svchost and System.
She has emailed IT support at Grisoft but she is not very IT literate and they came back with a basic response of "Uninstall the software, then reinstall it. If it is still blocking svchost and System it is not a problem with AVG, it's some other software."
Low and behold she followed the instructions and this did not help. A quick search on Google tells me that there have been a few people with similar problems where AVG 8.0 has given false negatives for programs being viruses when they are not and AVG has blocked legitimate programs automatically on installation.
I've searched all over the AVG control centre and can't find a simple way of allowing these processes on an individual basis. Has anyone got any idea how to do this?
Also, my friend doesn't want to keep AVG off of her PC permanently as she paid for this software and would rather keep it than not so suggestions of other firewalls wouldn't be helpful.
Ta,
Anna.
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