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Vista is saying I am not the administrator when I AM


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#1
Jordanne86

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Hello, I have almost tried everything to fix my problem of my computer saying I am not the administrator when I was (and supposed to be). I have already tried the "CMD" and right clicking "run as administrator" and typing "net user administrator /active: yes" which said access denied (even though I right clicked CMD to run as administrator). I have also tried to simply change the "account type" from the control panel, which it will let me, but NO change takes affect; nothing happens.

Also under "User accounts" from control panel, it says I am a standard user and the only Administrator on my computer is "ASP.Net Machine account", which is password protected. I have no idea what or who is this, I CANNOT choose this option at log on either. Also, under "user accounts", the "user account control on or off" button doesn't work either.

Please help

Jordanne86
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#2
BHowett

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Hi Jordanne86,

Iím not quite sure what your asking here, ASP.NET Machine Account is created when the Microsoft .Net Framework 1.1 is installed onto your system. The user account is created to run the asp.net worker process used in Microsoft's Internet Information Services, which allows ASP.net to run on your local web server. Itís not malware or nothing bad. However if you remove it, anything on the system that needs Framework may not run correctly any longer.

Is this a work computer? If so I suggest you contact your IT department. If you are asking us to show you how to get around the password we are unable to help you with that. Operating System's passwords are there for the purpose related to Security and Privacy to protect the legitimate owner of a machine. While there are many locations on the Internet that might help you learn about managing passwords for a machine's BIOS or Operating System, we at G2G do not assist in what amounts to hacking past a machine's Security and Privacy safeguards.

While such requests are often legitimate, and come from users who experience exactly the kind of problem that you post, we have no way of determining legitimate vs. not legitimate, therefore we do not respond to such requests.

thanks
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#3
Jordanne86

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Hello,
No, it is not a work computer, it is my own personal home computer. Nor am I trying to hack into my own computer that has been obviously taken over by a virus or something.The "ASP.net Machine" apparently is the only administrator, but it will not let me make anyone else a administrator or log on to the "ASP.net machine" administrator opition. The sad thing is about this "virus" is that it will not let me download/install ANYTHING including anti-virus software. While installing any software, it says "Cannot complete installation, must be have the administrator privileges, log on to administrator account". Therefore, I feel like I can do nothing to fix this. Any advice? Thanks
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#4
hansh

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Well said BHowett! :)

Jordanne86, have you tried "System Restore" to a prior date when computer was working fine?
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#5
BHowett

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Hello again Jordanne86,

if you think you have a virus please follow all of the steps in this section of the Malware Forum. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in the Malware Forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum. Should you post in that forum please do not respond to your own topic. Our Malware Staff look for topics to help out in that have no responses. The Malware Forum is very busy with many more requests for help than we have volunteer helpers, so please be patient. If you have not had a response to a topic after 3 days then please go to the Waiting Room and read the pinned topic for instructions.
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