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Ad-aware not opening/loading


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#1
Riku

Riku

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It has been 4 days now since I have purchased and installed the ad-aware se professional 1.05 program. During that time I find it almost impossible to open/load the program (opened/loaded twice only) and I do not know why, especially with the fact that I have only installed the windows XP SP2 OS 5 days ago. On the other hand, the ad-watch loads with no problems whatsoever. As suggested by the Lavasoft technician, I re-installed the program but the results were no different compared with the 1st installation.

Steps to open/load ad-aware: 1. Click Start. 2. Click Ad-aware. 3. The 'working in background' pointer appears in the middle of the screen but after a few seconds it disappears with no ad-aware program interface.

Action: Opened the task manager and found the program not on the applications tab but the processes tab. Ended the process but the ad-aware program is still there ie can't end it.

Other Tools: In conjunction with Ad-Aware I also use Spybot SD, Spyblaster, and ZoneAlarm Security Suite.


Can someone out there help me?
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#2
Guest_Andy_veal_*

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Ad-Aware SE Plus and Pro license holders can get email support from here http://www.lavasoftu...stomer_support/
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