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Is the hard drive dead


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#1
keithr128

keithr128

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Hi,
My boss asked me to take a look at his laptop and see if I could fix it for him.
When he tried to turn it on he got a black screen stating that NTLDR is missing so I tried using the Emergency Recovery Utility but there were no restore points or backups on the drive, next I tried to install the recovery console but it told me "Setup did not find any hard disk drives installed in your computer" so after that I booted up a live cd with Ubuntu 8.10 to see if it saw that drive which it did but when I tried to access the drive it told me "Unable to mount volume"
This is a HP running XP Pro or at least it was :)

Hardware Profile From Ubuntu
ubuntu@ubuntu:~$ sudo lshw
ubuntu
description: Notebook
product: HP Compaq nc6320 (PZ898UA#ABA)
vendor: Hewlett-Packard
version: F.0D
serial: CNU6360HYY
width: 32 bits
capabilities: smbios-2.4 dmi-2.4
configuration: boot=normal chassis=notebook uuid=CD06BC65-5555-DC11-1198-6D990C3F7929
*-core
description: Motherboard
product: 30AA
vendor: Hewlett-Packard
physical id: 0
version: KBC Version 58.12
*-firmware
description: BIOS
vendor: Hewlett-Packard
physical id: 0
version: 68YDU Ver. F.0D (04/17/2007)
size: 128KiB
capacity: 960KiB
capabilities: pci pcmcia pnp upgrade shadowing cdboot bootselect edd int13floppy720 int5printscreen int9keyboard int14serial int17printer acpi usb ls120boot smartbattery biosbootspecification netboot
*-cpu
description: CPU
product: Genuine Intel® CPU T2400 @ 1.83GHz
vendor: Intel Corp.
physical id: 4
bus info: cpu@0
version: 6.14.8
serial: 0000-06E8-0000-0000-0000-0000
slot: U10
size: 1833MHz
capacity: 1833MHz
width: 32 bits
clock: 166MHz
capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx constant_tsc arch_perfmon bts pni monitor vmx est tm2 xtpr cpufreq
configuration: id=0
*-cache:0
description: L1 cache
physical id: 5
slot: Internal L1 Cache
size: 64KiB
capacity: 64KiB
capabilities: burst internal write-back unified
*-cache:1
description: L2 cache
physical id: 6
slot: Internal L2 Cache
size: 2MiB
capacity: 2MiB
capabilities: burst external write-back unified
*-logicalcpu:0
description: Logical CPU
physical id: 0.1
width: 32 bits
capabilities: logical
*-logicalcpu:1
description: Logical CPU
physical id: 0.2
width: 32 bits
capabilities: logical
*-memory
description: System Memory
physical id: a
slot: System board or motherboard
size: 512MiB
*-bank:0
description: SODIMM Synchronous 533 MHz (1.9 ns)
product: NT512T64UH8A0FN-37
vendor: 7F7F7F0B00000000
physical id: 0
serial: 4F3E3115
slot: DIMM #1
size: 512MiB
width: 64 bits
clock: 533MHz (1.9ns)
*-bank:1
description: SODIMM Synchronous [empty]
physical id: 1
slot: DIMM #2
*-pci
description: Host bridge
product: Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 03
width: 32 bits
clock: 33MHz
configuration: driver=agpgart-intel module=intel_agp
*-display:0 UNCLAIMED
description: VGA compatible controller
product: Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 03
width: 32 bits
clock: 33MHz
capabilities: msi pm bus_master cap_list
configuration: latency=0
*-display:1 UNCLAIMED
description: Display controller
product: Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2.1
bus info: pci@0000:00:02.1
version: 03
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: latency=0
*-multimedia
description: Audio device
product: 82801G (ICH7 Family) High Definition Audio Controller
vendor: Intel Corporation
physical id: 1b
bus info: pci@0000:00:1b.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=HDA Intel latency=0 module=snd_hda_intel
*-pci:0
description: PCI bridge
product: 82801G (ICH7 Family) PCI Express Port 1
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm bus_master cap_list
configuration: driver=pcieport-driver
*-network
description: Wireless interface
product: PRO/Wireless 3945ABG [Golan] Network Connection
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:08:00.0
logical name: wmaster0
version: 02
serial: 00:18:de:05:b2:a4
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list logical ethernet physical wireless
configuration: broadcast=yes driver=iwl3945 ip=192.168.2.5 latency=0 module=iwl3945 multicast=yes wireless=IEEE 802.11abg
*-pci:1
description: PCI bridge
product: 82801G (ICH7 Family) PCI Express Port 3
vendor: Intel Corporation
physical id: 1c.2
bus info: pci@0000:00:1c.2
version: 01
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm bus_master cap_list
configuration: driver=pcieport-driver
*-pci:2
description: PCI bridge
product: 82801G (ICH7 Family) PCI Express Port 4
vendor: Intel Corporation
physical id: 1c.3
bus info: pci@0000:00:1c.3
version: 01
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm bus_master cap_list
configuration: driver=pcieport-driver
*-usb:0
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #1
vendor: Intel Corporation
physical id: 1d
bus info: pci@0000:00:1d.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:1
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #2
vendor: Intel Corporation
physical id: 1d.1
bus info: pci@0000:00:1d.1
version: 01
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:2
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #3
vendor: Intel Corporation
physical id: 1d.2
bus info: pci@0000:00:1d.2
version: 01
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:3
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #4
vendor: Intel Corporation
physical id: 1d.3
bus info: pci@0000:00:1d.3
version: 01
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:4
description: USB Controller
product: 82801G (ICH7 Family) USB2 EHCI Controller
vendor: Intel Corporation
physical id: 1d.7
bus info: pci@0000:00:1d.7
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm debug bus_master cap_list
configuration: driver=ehci_hcd latency=0 module=ehci_hcd
*-pci:3
description: PCI bridge
product: 82801 Mobile PCI Bridge
vendor: Intel Corporation
physical id: 1e
bus info: pci@0000:00:1e.0
version: e1
width: 32 bits
clock: 33MHz
capabilities: pci bus_master cap_list
*-pcmcia
description: CardBus bridge
product: PCIxx12 Cardbus Controller
vendor: Texas Instruments
physical id: 6
bus info: pci@0000:02:06.0
version: 00
width: 32 bits
clock: 33MHz
capabilities: pcmcia bus_master cap_list
configuration: driver=yenta_cardbus latency=176 maxlatency=5 mingnt=192 module=yenta_socket
*-firewire
description: FireWire (IEEE 1394)
product: PCIxx12 OHCI Compliant IEEE 1394 Host Controller
vendor: Texas Instruments
physical id: 6.1
bus info: pci@0000:02:06.1
version: 00
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=ohci1394 latency=64 maxlatency=4 mingnt=2 module=ohci1394
*-storage
description: Mass storage controller
product: 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD)
vendor: Texas Instruments
physical id: 6.2
bus info: pci@0000:02:06.2
version: 00
width: 32 bits
clock: 33MHz
capabilities: storage pm bus_master cap_list
configuration: driver=tifm_7xx1 latency=64 maxlatency=4 mingnt=7 module=tifm_7xx1
*-system
description: SD Host controller
product: PCIxx12 SDA Standard Compliant SD Host Controller
vendor: Texas Instruments
physical id: 6.3
bus info: pci@0000:02:06.3
version: 00
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=sdhci-pci latency=64 maxlatency=4 mingnt=7 module=sdhci_pci
*-communication UNCLAIMED
description: Communication controller
product: PCIxx12 GemCore based SmartCard controller
vendor: Texas Instruments
physical id: 6.4
bus info: pci@0000:02:06.4
version: 00
width: 32 bits
clock: 33MHz
capabilities: pm cap_list
configuration: latency=0
*-network
description: Ethernet interface
product: NetXtreme BCM5788 Gigabit Ethernet
vendor: Broadcom Corporation
physical id: e
bus info: pci@0000:02:0e.0
logical name: eth0
version: 03
serial: 00:17:08:3a:3e:d9
capacity: 1GB/s
width: 32 bits
clock: 66MHz
capabilities: pm vpd msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.94 firmware=5788-v3.26 latency=64 link=no mingnt=64 module=tg3 multicast=yes port=twisted pair
*-isa
description: ISA bridge
product: 82801GBM (ICH7-M) LPC Interface Bridge
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: latency=0
*-ide
description: IDE interface
product: 82801G (ICH7 Family) IDE Controller
vendor: Intel Corporation
physical id: 1f.1
bus info: pci@0000:00:1f.1
logical name: scsi4
version: 01
width: 32 bits
clock: 33MHz
capabilities: ide bus_master emulated
configuration: driver=ata_piix latency=0 module=ata_piix
*-cdrom
description: DVD reader
product: CDW/DVD TS-L462C
vendor: TSSTcorp
physical id: 0.0.0
bus info: scsi@4:0.0.0
logical name: /dev/cdrom
logical name: /dev/cdrw
logical name: /dev/dvd
logical name: /dev/scd0
logical name: /dev/sr0
logical name: /cdrom
version: HP10
capabilities: removable audio cd-r cd-rw dvd
configuration: ansiversion=5 mount.fstype=iso9660 mount.options=ro,noatime state=mounted status=ready
*-medium
physical id: 0
logical name: /dev/cdrom
logical name: /cdrom
configuration: mount.fstype=iso9660 mount.options=ro,noatime state=mounted
*-storage
description: SATA controller
product: 82801GBM/GHM (ICH7 Family) SATA AHCI Controller
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
logical name: scsi0
version: 01
width: 32 bits
clock: 66MHz
capabilities: storage msi pm bus_master cap_list emulated
configuration: driver=ahci latency=0 module=ahci
*-disk
description: ATA Disk
product: ST96812AS
vendor: Seagate
physical id: 0.0.0
bus info: scsi@0:0.0.0
logical name: /dev/sda
version: 7.24
serial: 3PJ186SQ
size: 55GiB (60GB)
capabilities: partitioned partitioned:dos
configuration: ansiversion=5 signature=95aa95aa
*-volume:0
description: Windows NTFS volume
physical id: 1
bus info: scsi@0:0.0.0,1
logical name: /dev/sda1
version: 3.1
serial: 0411-bbad
size: 50GiB
capacity: 50GiB
capabilities: primary bootable ntfs initialized
configuration: clustersize=4096 created=2008-11-19 21:16:16 filesystem=ntfs state=clean
*-volume:1
description: Windows NTFS volume
physical id: 2
bus info: scsi@0:0.0.0,2
logical name: /dev/sda2
version: 3.1
serial: 40f953f7-dd56-6f4b-852e-0dbaf9a7fae1
size: 5392MiB
capacity: 5411MiB
capabilities: primary ntfs initialized
configuration: clustersize=2048 created=2006-04-04 13:12:05 filesystem=ntfs label=HP_RECOVERY state=clean
*-network DISABLED
description: Ethernet interface
physical id: 1
logical name: pan0
serial: aa:59:de:3f:ff:cf
capabilities: ethernet physical
configuration: broadcast=yes driver=bridge driverversion=2.3 firmware=N/A link=yes multicast=yes
ubuntu@ubuntu:~$
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#2
Grandad Phillip

Grandad Phillip

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You need to check if the hard drive has failed by running the disk manufacturer's diagnostic utility on it.
Your info indicates the drive is made by Seagate.
Go here and download "SeaTools For DOS": http://www.seagate.c...loads/seatools/
Choose either the bootable floppy version or bootable cd image if the laptop has no floppy drive.
Obviously you will need to use a working Windows PC to download the file and to create the bootable floppy or CD.

Do not choose "Seatools for Windows" as this can only be used if Windows is working on the PC which is being tested.
You must use "Seatools for DOS" in your case.

Edited by Grandad Phillip, 30 November 2008 - 05:38 AM.

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#3
keithr128

keithr128

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Thanks for your help Grandad Phillip,
I downloaded and ran the long test part of the utility which passed after repair.

Here is the log.

Device 0 is Seagate Device ST96812AS 3PJ186SQ On Intel ICH7
Max Native Address 0
Device is 48 Bit Addressed - Number of LBAs 117231407 (60.022 GB)
This drive supports Security Features
SMART Is Supported And ENABLED
SMART Has NOT Been Tripped
DST Is Supported
Logging Feature Set Is NOT Supported
POH 2954 Current Temp 20

Started Long Test 11/30/2008 @ 7:09.50
[94315 -- Repaired]
Long Test Passed After Repair 11/30/2008 @ 7:41.23
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