[Essexboy]

Re-run it again and when it asks for the disc do you have the option to select a directory ?

If so point it to C:\WINDOWS\ServicePackFiles

[Advertisements]

Hi there,

ok I re-ran its processes but it did not allow me to select a directory...

[pearce15]

Hi there,

ok I re-ran its processes but it did not allow me to select a directory...

[Essexboy]

IN that case you will need to download SP2 and slipstream it. Or go for a repair install, none of your data will be affected by this procedure you will just get a whole new set of windows files

[pearce15]

I tried the 2d method first and after a long wait I got several fatal errors (log file) which I am unable to access. Now I am unable to go back to the last known configuration as each time I boot up, it will run into the setup mode to complete the installation.

So currently I am unable to access my pc at all.

[Essexboy]

Have you removed the disc from the cd when you reboot ?

[pearce15]

Yes i tried but it goes back to the same screen - setting up/installing windows.

The error msg pop-up box was:

Fatal Error - An error has been encountered that prevents Setup from continuing. Setup failed to install the product catalogues This is a fatal error. The lsetup log files should contain more information. Press OK to view the Setup log file.

System Setup Log - (E:\WINDOWS\setuperr.log)

Error:
Setup had problems registering the following OLE control DLL:

E:\WINDOWS\System32\initpki.dll

Contact your system administrator, who may provide assistance in diagnosing this problem.

xxx

Error:

The signature for Windows XP Professional Upgrade is invalid. The error code is 426.

The service has not been started.

xxx

Fatal error:

Setup failed to install the product catalogs. This is a fatal error. The setup log files should contain more information.

xxx

Fatal error:
One of the components that Windows needs to continue setup could not be installed.

The operation was canceled by the user.

[Essexboy]

Check out this KB and see if it refers http://support.micro...kb;en-us;812247

[pearce15]

My disc looked scratched so I tried cleaning the surface but it did not work. Also tried to duplicate the disc, and using it to install but it failed as well. I am unable to skip the installation process. Is there any other solution for this? I am thinking of reformating the drive but that is the last resort.

[Essexboy]

Lets try this then

Restart your computer and keep pressing F8 until the menu comes up
Select start Windows normally
You should then have two options set up or your normal windows
Select normal windows
Then try to install SP3 from there see if that cures the problem.

I will do some more research as you main problem is that windows is a bit messed

[pearce15]

Did you mean SP2 or SP3 and which link should I download SP3 from? Is it right that if I select normal windows it will lead me to command prompt?

Edited by pearce15, 10 December 2008 - 08:16 PM.

[pearce15]

Hi there,

just to update you that I had decided to reformat my hard disk and got my pc up and running again. Thanks for your assistance and hope to hear from you again if there are any further updates or advice you would like to impart for the time being.

Edited by pearce15, 11 December 2008 - 07:23 AM.

[Essexboy]

I feel that was probably the best option as you were moving from one corrupted file to another at least this way you now have a good fast system

I will give some security advice for you though, if you have any further questions I will keep this thread open for a day os so

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SuperAntispyware Run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Secunia Software inspector To check your programme update status
• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe

[pearce15]

Hi there,

thanks for the advice. Just one question, the link to windows update, is there any other way to download the entire SP3 just like the other time when all I needed was to download SP2 from a separate link? Now I am running on SP2 is there a need for me to upgrade to SP3 as well?

[Essexboy]

SP3 Link I would recommend that you get it as it fixes some security points and makes the system more reliable

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.