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Cannot Access Recovery Console


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#1
thierryd

thierryd

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Hi,

My PC has been working fine for 2 years, however i recently got a msg saying:
file\i386\biosinfo.inf could not be loaded . Error code 14

It keeps doing this so i changed the boot sequence to boot from windows install CD... however it does not work, i get a msg saying that i should type R to access recovery console but it does not work....

I am stuck as i cannot do anything... all i can do is go in the bios settings but appart from that i cannot access the command prompt or access the recovery console....

Thank you in advance for your help

Regards

Thierry
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#2
jt1990

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What brand is your computer, and what are you using for a keyboard? Is it USB or PS/2?
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#3
thierryd

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Hi,

it's a computer i built myself and i'm using a usb cable.

Regards

Thierry
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#4
jt1990

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That would explain it. The Windows Setup (in my experience) does not recognize a straight USB keyboard. If you have a PS/2 keyboard plugged into a USB adapter, then it will recognize it, but it won't recognize a straight USB keyboard. You'll need to get a simple PS/2 keyboard for it to work (and yes, some BOIS's do recognize USB, which is why you can do stuff in there but not in the recovery console.)

I first ran into this issue when Dell stopped putting PS/2 on their computers a few years ago, that's how I know.
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