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have viruses and spyare, xp is not responding


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#1
eshyone

eshyone

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my computer is infected by 36 viruses and spyware. So I bought norton antivirus, went to install norton, next thing i know websites where popping up everywhere. Computer froze, so i rebooted it. Now after logging in all i get is an hour glass on the pointer and nothing works. So I decided to reboot in safe mode, same thing. so I shut it down and tried again. Now in safe mode its stays on the log on screen saying loading personal settings. Try to boot from cd but same thing too. Can anyone help?
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#2
kahdah

kahdah

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Hello eshyone

Welcome to G2Go. :)
=====================
When you boot up your computer please continually press the F8 button and you will see a screen of options.
Choose last known good configuration and then seee if you are able to boot into Windows then.
If so do the following:
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

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#3
eshyone

eshyone

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I've already tried that but the computer still does the same thing, Can I take the harddrive out and add it to a computer that is working with virus protection and fix it that way?
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#4
kahdah

kahdah

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yes just hook it up and scan it with the anti virus and hook it back up and come here and post the logs and we will continue.
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