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Communication port problem


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#1
emaxf

emaxf

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Please help.....

I am unable to connect to the internet because I am getting a message something like this: communication port busy (or something like that).

Here's what I have done:
1. checked the phone line -- it works
2. followed Windows Help menu for the problem -- tried their suggestions, no go.
3. checked com ports - seem to be working
4. performed spybot and adaware -- each found 3 problems, resolved.
5. tried to do a System Restore to last friday -- computer wouldn't let me, after close to 2 hours of trying...
5. turned the computer off numerous times....no change.

I'm writing this from my work computer, I obviously cannot download Hijack This at home, and can't download it here, either. And if you haven't already guessed, I'm an idiot with computer stuff.

Anything you can suggest would be most appreciated.....thanks!
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#2
admin

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Hi emaxf, welcome to Geeks to Go! :D

Have you had any electrical storms in your area lately? Modems are very sensitive to voltage, and it sounds like lightning probably got yours. <_<
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#3
emaxf

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I'm in central NJ, last time I got on the internet was Monday evening -- I don't think there was an electrical storm (they normally wake me up).....

If that's the case, what do I do?
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#4
admin

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Buy a new modem. <_<
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#5
emaxf

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Oh.......a wise guy!

Here's what I meant (but didn't say): is there a diagnostic I can do when I get home to check to confirm that's the problem? Or, if not, anything I can do to rule out other possibilities?
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#6
admin

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Seriously, you wouldn't believe how common of a problem this is in the summer time. You can probably buy a modem for about $10 at a local computer store. I wouldn't spend much more time diagnosing it.

If you haven't changed anything else on your system, this sounds like a classic case. <_<
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#7
emaxf

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Well then, thank you very much.
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