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Posted 03 December 2008 - 06:32 PM
Posted 03 December 2008 - 07:05 PM
Posted 03 December 2008 - 11:26 PM
Posted 04 December 2008 - 12:52 AM
Control Panel> Accessibility Options> Display. Make sure that High Contrast is not checked. Also click on Settings and uncheck Use Shortcut. That will disable the Alt+Shift+Print Screen shortcut to High Contrast.
Then, Internet Options> General> Accessibility. Nothing should be checked normally.
Possibly try disabling, as a test, third-party security, privacy, ad-blocking programs. One of them may be causing this. Turn on the windows Firewall (Control Panel>Windows Firewall) before disabling a third-party firewall or security suite.
Has she made any changes, installed any new programs, received any new updates from MS, etc.? Possibly try a Restore Point prior to the problem.
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